You've heard it alluded to on this blog for the past several weeks, but today, it's finally here: at Oracle OpenWorld 2018 this morning, Oracle launched Oracle Digital Assistant! While we've been investing in chatbots for some time now, Oracle Digital Assistant represents the next generation of conversational AI for the enterprise that will allow employees to work smarter and more productively!
While simple chatbots can engage users by understanding the intent of the conversation and help them with one specific task, one Oracle Digital Assistant can be trained to support chatbot "skills" from multiple backend knowledge domains (e.g. CRM and HCM applications, as opposed to one or the other) and allow end users to engage with these domains simultaneously in a conversational manner. This allows users access all the data they need in one conversation without having to engage multiple chatbots, and also allows users to switch topics mid-conversation (as people often do when chatting with each other) without having to worry that the assistant fail to understand the context of their questions.
Many current chatbots also engage only when they are spoken to, placing the responsibility of accessing timely information squarely on the user. Oracle Digital Assistant changes this by proactively initiating conversations with the user based on previously scheduled events such as alerts or appointments. “This is the next evolution of chatbots and a major milestone in delivering a smart digital assistant for the enterprise,” said Suhas Uliyar, Vice President of AI, Bots, Mobile, Product Management, Oracle. “Oracle Digital Assistant has the power to transform organizations, helping our customers achieve greater productivity and enriched user experiences.”