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Doosan Heavy Industries Modernizes with Mobile


Doosan Heavy Industries & Construction is a subsidiary of Doosan Group, is a heavy industrial company head-quartered in Changwon, Korean. It was established in 1962. Its business includes manufacturing and construction of nuclear power plants, thermal power plants, turbines and generators, desalination plants, castings, and forgings.




Doosan Heavy Industries (DHI) was looking to modernize its employee and partner work flow experience, and to improve overall efficiencies. The ubiquity of mobile devices made extending services into the mobile channel an easy decision, but the company didn’t just want to create a simple point solution app that it’d have to revamp all too soon. Doosan sought a long-term view by selecting a partner that could help it establish a scalable multichannel development and management strategy.


Doosan selected Oracle because of Oracle’s mobile domain expertise and technology that showed it could exceed Doosan’s goals with a cloud based platform that Doosan could count on into the future. 


“Thanks to Oracle Mobile Cloud Service, we gained workforce mobility across construction sites and allowed us to process work-orders in real-time. This helped to significantly improve employee productivity and business agility.”


— Hee Moon Yang, Senior Manager, Process Innovation Team, Doosan Heavy Industries & Construction Co., Ltd.


In a span of approximately 2.5 months, Oracle helped Doosan modernize its process with contextual mobile apps for construction job orders and approvals that were customized for field managers, partners and approvers. The apps securely connected to existing SIMS application via RESTful interfaces and took advantage of MCS storage capabilities to improve overall performance. The apps used on-device services, such as the camera, to create richer more accurate reporting, while leveraging Oracle MCS push notifications to streamline business processes in real-time.


The solution resulted in in a reduction of hours worked, better and faster approval coordination, and real-time responses between partners and managers. 


Specifically, Doosan was able to: 


  • Register new work orders at field construction sites and allocate, manage and coordinate with partners, in real time, through mobile devices
  • Achieve a 50% reduction in business process complexities
  • Reduce construction job processing time from 4-8 hours down to 10-30 minutes
  • Create an overall boost in productivity between Doosan managers, staff and partners

Oracle is proud to continue to help companies like Doosan modernize their employee and customer experience and embrace the future of mobility in a secure and scalable manner.  

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