Thursday Feb 17, 2011

Using My Oracle Support for Hardware Products

Our new seminar series, entitled "Using My Oracle Support for Hardware Products" will cover different topics each month. To see the schedule and register for a session, please review knowledge article 1282218.1 within My Oracle Support.

Throughout February, March, and April 2011, we will focus on the following topics:



  • Hardware Asset and Automated Service Request (ASR) Management

    • Support Identifiers and viewing hardware asset information

    • Managing hardware asset information

    • ASR functions and processes

    • Activating and managing ASR for your hardware assets


     



  • Best Practices for Knowledge Search and How to Find Firmware, Storage Updates, and Oracle Solaris Patch Sets

    • Understanding your entitlement information

    • Oracle Solaris recommended patch clusters and patch sets

    • Finding firmware for Storage and x86 product lines

    • Making the most out of search filters to improve your results

    • Searching the knowledge base for Systems, Storage and Oracle Solaris information


     



  • Understanding Automated Service Request (ASR), End-to-End

    • Auto Service Request installation and configuration for Oracle hardware products, including:

      • Sun Servers using ASR Manager

      • Sun Storage arrays using Common Array Manager (CAM)

      • Sun Unified Storage 7xxx



    • Managing ASR assets using My Oracle Support

    • Testing your configuration 


     



  • Proactive Hardware Service Portal 

    • The value of using Proactive Hardware Service Portal

    • How to download and setup your systems to be able to make use of the Proactive Hardware Service Portal

    • Reading and taking action on the information provided to you.


     



  • My Oracle Support - Hardware Service Request

    • When to engage the My Oracle Support Community to get answers to questions

    • How to create a hardware Service Request

    • Managing your Service Request

    • When and how to escalate your Service Request



      Oracle support experts will be on hand to present the webinar sessions, as well as answer questions about best practices in using My Oracle Support for servicing your supported hardware products.


      We hope that you take advantage of these seminars and begin using My Oracle Support to its fullest potential.





    About

    This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.

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