Monday Nov 15, 2010

SunSolve - Final 3 week count down to retirement

Hello SunSolve users,


We are move into the final countdown stage for the retirement of SunSolve. It is critical that you register for My Oracle Support Access. By registering on My Oracle Support you are ensuring you have uninterrupted access to knowledge, patches, and creating and updating Service Requests. If you don't register you could experience delays in getting access to My Oracle Support.



  1. Watch the Registration Video (2-3minutes)

  2. Watch the getting started Video (5minutes)

  3. Register on My Oracle Support

  4. Review the Welcome Center site for Official Oracle information on what to do during the Transition period.


SunSolve will no longer be accessible after the weekend of Dec 11-12, 2010.




The views expressed on this Miriam’s Blog are my own and do not necessarily reflect the views of Oracle.


Sunday Oct 31, 2010

SunSolve - Nov Week 1 Update

Hi and welcome to this week’s update.


All existing customers have been notified about the retirement of SunSolve and Member Support Center. Live Webinar Schedule and Agenda are available - Review the Schedule and take time to attend.


To get you ready for My Oracle Support, here are a few tips and tricks.



1. PowerView - A PowerView is a way to filter what content you need to see on My Oracle Support. The cool thing here is you can mouse over the word PowerView to activate the drop down menu. Here is how to limit your view to Sun Products
1. Mouse over the PowerView word, to the down arrow and select Edit.
2. The edit view is displayed, select “Product Line” from the first drop down option.
3. In the text field, start typing Sun, and select Sun Hardware from the suggestion field, add a comma to indicate more products are coming, and type Sun and select Sun Software, select Save and call this PowerView, "Sun Products" and select OK. Now My Oracle Support is filtering for just Sun Products. Play around with PowerView and select the products your interested in. To see the PowerView in action, select the "Knowledge Tab", the PowerView symbol is displayed on the Alerts region and the content is restricted to Sun Hardware and Sun Software.


2. Customize My Oracle Support - to your needs. Take a few minutes to get the home page set up for your use. Select the link Customize and then drag and drop the patch, knowledge regions on to your home page. To alter the height of each region, select the Pencil Icon. Different regions have different height values. Explorer by changing the heights, exit by selecting “Close Customize”.


3. My Oracle Support, Patches and Updates Tab. During November the link on Patch Quick Links  for Sun will point all users back to SunSolve. Later when everything is ready for user to migrate to My Oracle Support,  SunSovle.sun.com will redirect users to My Oracle Support at this stage all users will be able to make use of the Advance Search by Product or Family on the Patches and Update page to find Sun Products. Some products are a little tricky; Oracle Open Office is still called StarOffice in the Product or Family option. Tip: When searching try the old and the new name.



More help to get users started, there are a number of 5 to 10 minute video’s to show users different areas and features of My Oracle Support,  view the first of these on http://support.oracle.com Watch "Learn the basics in 10 minutes".



Visit the Welcome Center for the Official migration information for SunSolve customers migrating to  My Oracle Support.


The views expressed on this Miriam’s Blog are my own and do not necessarily reflect the views of Oracle. 




Wednesday Oct 20, 2010

SunSolve - October 2010 General Update

SunSolve retirement tips and tricks until all users migrate to My Oracle Support.



  1. Are you looking for the latest Solaris download?   If you are looking for the latest Solaris download it is on http://eDelivery.oracle.com .

  2. Can my Oracle Support Identifier work on SunSolve? - No, your new Oracle Support Identifier will not work on SunSolve. SunSolve only works with the legacy Sun Contract Numbers.  Please Note: Prior to escalating to your account manager, please attempt to download the patch. If you run into an issue please use the Feedback Link on Sunsolve.

  3. Can I get started on My Oracle Support today? Yes, learn more at the My Oracle Support, Welcome Center or read the FAQ.

  4. Will I need to make changes to wget? Yes, wget access will continue to work, but the server and the URL format will change. For more information, access the "Patch download automation for Sun products using wget" article on SunSolve.

  5. Fingerprint Database - The Solaris Fingerprint Database will retire with SunSolve.





The views expressed on this Miriam’s Blog are my own and do not necessarily reflect the views of Oracle. 


Tuesday Oct 12, 2010

SunSolve Retirement Notice - October 2010

 

[Read More]

Tuesday Aug 17, 2010

SunSolve - August 2010 Update


Oracle Support Services will be at Oracle OpenWorld in full force this year with 10 sessions, a Support Stars Bar, a My Oracle Support Community Meet-up event, and demos of powerful new support tools. Learn best practices for supporting and upgrading Oracle products and hear how others are getting the most of their hardware and software by tapping into all the features and entitlements of Oracle Premier Support. Come network, learn, and collaborate with us. We look forward to seeing you in San Francisco this September at Oracle OpenWorld 2010.


S317562 - Best Practices for Supporting and Upgrading Oracle Solaris (Stream:SERVER AND STORAGE SYSTEMS; Tracks: Oracle Solaris, Sun SPARC Servers) [Learn More]
S317567Best Practices for Supporting Sun Server and Storage Systems.(Stream: SERVER AND STORAGE SYSTEMS; Tracks: Sun SPARC servers, Storage) [Learn More]


SunSolve Updates for August 2010



  1. Users are reminded that SunSolve will transition to MyOracleSupport by the end of 2010. Please take time to register on My Oracle Support(MOS) and review the  Help (top right hand corner of the page). To get up to speed quickly on MOS take the speed video training.

  2. Please be aware; SunSolve content now has new document numbers. By default when you are on SunSolve the application is mapping legacy document ids to the new document ids. Sometimes the document you are looking for is no longer available. Please search using keywords and if that does fail then make use of the Feedback Link to access the support team.

  3. Did you notice that the search results have changed on SunSolve? The search engine was swapped out at the end of July. The results now target the content that is in SunSolve. If you can not find an article you are looking for, make use of the Feedback Link on the right hand side of SunSolve and lets us know about your issue. Be sure to advise what you are looking for and we will help you find it.

  4. There are currently delays in the Oracle/Sun booking process which is causing issues for some customers when attempting to access patches. If you experience an access problems please use the Feedback Link to report the issue, be sure to document your Sun Online Account name and the file you are attempting to access.

  5. SunSolve outages are reported on the help site at http://wikis.sun.com/display/SunSolve/Outage+Notice


My Oracle Support - Tips and Tricks for early users.



  1. Log  into MOS and then take the speed video training to fast track your knowledge about how MOS works.




Monday Jun 21, 2010

Some documents return 404 Errors on SunSolve - Why is this happening?


The content within SunSolve has been through a number of knowledge management tool migrations. Previously SunSolve was redirecting legacy document id bookmarks for you. SunSolve today is only redirecting content that is in the format /document.do?assetkey=1-6X-XXXXXX.

If you have bookmarks which have the sequence /document.do?assetkey=1-2X-XXXXXX in the format, then you will see a 404 Error when using your bookmarks. All collections starting with the 2X- series have been migrated through 2 knowledge tools and no longer have the information needed to perform a double redirection.

If you have bookmarked content starting with /document.do?assetkey=1-6X-XXXXXX you will see in the browser that the URL was updated to  /document.do?assetkey=1-7X-XXXXXX.X    This format indicates that the content was migrated to Oracle's knowledge base. You can view these collections using MyOracleSupport. If the document continues to displays with the /document.do?assetkey=1-6X-XXXXXX then the document will NOT be viewable in MyOracleSupport and will no longer be accessible past Dec 2010.

If you experience 404 Errors or issues and are looking for assistance, Please use the Feedback on SunSolve to log a SunSolve support ticket. The SunSolve support team will investigate and find the updated document number for you or advise you if this document is no longer available.






About

This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.

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