Sunday Feb 03, 2013

Are you getting the most out of sending Explorer files to Oracle?

One of the many values of an Oracle Hardware Support contract is the ability to send in an explorer file and discover how exposed your systems it to known problems or issues.

To enable this feature:

1. Firstly download and install the Service Tools Bundle – Learn more | Download the software

2. Ensure you read and complete the six minimum requirements as outlined in document 1304277.1 to enable the explorer you send to Oracle to be analyzed and the report created.

3. View the reports available on My Oracle Support -> More -> Proactive Hardware Services

4. Discuss and take action on the reports to reduce unplanned downtime for known issues.



PLEASE NOTE:
The ORI Reports will start reappearing on Feb 7, 2013 US time.
The MC Reports will be available from Feb 21, 2013

The system is being upgraded to enable it to meet demand.

Monday Jun 21, 2010

Some documents return 404 Errors on SunSolve - Why is this happening?


The content within SunSolve has been through a number of knowledge management tool migrations. Previously SunSolve was redirecting legacy document id bookmarks for you. SunSolve today is only redirecting content that is in the format /document.do?assetkey=1-6X-XXXXXX.

If you have bookmarks which have the sequence /document.do?assetkey=1-2X-XXXXXX in the format, then you will see a 404 Error when using your bookmarks. All collections starting with the 2X- series have been migrated through 2 knowledge tools and no longer have the information needed to perform a double redirection.

If you have bookmarked content starting with /document.do?assetkey=1-6X-XXXXXX you will see in the browser that the URL was updated to  /document.do?assetkey=1-7X-XXXXXX.X    This format indicates that the content was migrated to Oracle's knowledge base. You can view these collections using MyOracleSupport. If the document continues to displays with the /document.do?assetkey=1-6X-XXXXXX then the document will NOT be viewable in MyOracleSupport and will no longer be accessible past Dec 2010.

If you experience 404 Errors or issues and are looking for assistance, Please use the Feedback on SunSolve to log a SunSolve support ticket. The SunSolve support team will investigate and find the updated document number for you or advise you if this document is no longer available.






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This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.

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