Sunday Feb 03, 2013

Are you getting the most out of sending Explorer files to Oracle?

One of the many values of an Oracle Hardware Support contract is the ability to send in an explorer file and discover how exposed your systems it to known problems or issues.

To enable this feature:

1. Firstly download and install the Service Tools Bundle – Learn more | Download the software

2. Ensure you read and complete the six minimum requirements as outlined in document 1304277.1 to enable the explorer you send to Oracle to be analyzed and the report created.

3. View the reports available on My Oracle Support -> More -> Proactive Hardware Services

4. Discuss and take action on the reports to reduce unplanned downtime for known issues.

The ORI Reports will start reappearing on Feb 7, 2013 US time.
The MC Reports will be available from Feb 21, 2013

The system is being upgraded to enable it to meet demand.

Monday Apr 09, 2012

What are Information Centers?

Information Centers are similar to product pages in the Oracle Sun System Handbook

Many customers like the Oracle Sun System Handbook concept of a home page with all the product attributes, troubleshooting etc. access from a single home page. This concept is now available for a range of Oracle Solaris, Systems, and Storage products. The Information Center for each product covers areas such as: Overview, Hot Topics, Patching and Maintenance. The Information Center pages are dynamically generated each night to ensure the latest content is available to you.
Here are the top Solaris, Systems, and Storage Information Centers:

Sunday Mar 25, 2012

What's hot in Oracle Premier Support News for Solaris, Storage and Systems - How to Patch!

Struggling with locating patches for Sun products?

Can't find your Oracle System Drivers? This question has been raised many times by customers and was the source of a short video in the Oracle System Support Newsletter in February 2012. The transition between SunSolve and My Oracle Support is to change how you think about the type of patch your looking for. For example, in SunSolve you might have typed e1000g if looking for an Enternet Driver.. but entering e1000g will not find anything in My Oracle Support -> Patches and Update Menu. As you need to use the Product (Advanced) search which is driven of the Product Name, therefore you need to type "Ethernet" and select the ethernet product you are looking for to locate the patches for this product.

Just to recap that video: If you are looking for the e1000g Ethernet Driver - You need to use Advance Search and search for Enternet

1. Log into My Oracle Support -> Select Patches and Updates -> Select Product or Family (Advanced Search).
2. In the product line enter: Ethernet and select the product name from the menu.
3. Check remove supersede patches - that ensure you only get relevant current patches in the results.
4. Select Search and the results are displayed.

Now you have more options to include the platform (Solaris,Linux etc.) if want to further narrow the search.

Need more information?

Log into My Oracle Support and what a short 90sec video I put together. View the 7 minute Video using Firefox/chrome – It shows searching for individual patches, Solaris, Firmware etc.

If you are not receiving the Oracle System Support Newsletter:
Option (a) Within My Oracle Support, make document id: 1363390.1 a favourite and revisit it on the 2nd of each month for the latest content.
Option (b) By default the Newsletter  is sent to all customers who have logged a Service Request on an Oracle Systems Hardware Product during the last 12months, unless you have opted out to receiving Oracle Communications on your profile on

Monday Mar 19, 2012

Get Proactive! Proactive Capability Portfolio

Unleash Oracle Premier Support’s Advanced Proactive Capabilities

Where do you go to solve technical problems? Better yet, where do you find out how to prevent them? Oracle Premier Support’s proactive capability portfolio can help Support customers prevent, resolve, and upgrade.


Join thousands of Oracle customers who are already taking advantage of proactive support.

Are You Ready To Get Proactive?

Bookmark the proactive capabilities portfolio and start exploring Oracle Premier Support's proactive support capabilities. Search "Get Proactive" in My Oracle Support to view the knowledge, tools and communities available through product specific pages. Act now to get started!

Questions? Contact Oracle’s "Get Proactive" team today.


This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.


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