Thursday Mar 15, 2012

Automate your Hardware Support Experience

Oracle understands that optimizing support interactions helps your business to stay efficient and competitive - especially when it comes to known technical issues. Our Oracle Auto Service Request (ASR) capability gives you a clear advantage by eliminating unnecessary phone calls for support on a broad spectrum of system events.  ASR works by automatically notifying Oracle  -- 24 hours a day, 7 days a week, 365 days a year -- when a qualifying event occurs. 

Built-in diagnostics help to further streamline the support process and accelerate our ability to dispatch any needed parts or resources directly to your data center site.  The one-way event notification engine ensures that all communications go directly from your system to ours, thereby eliminatingany security concerns you may have.

During the month of March, 2012 we will be reaching out to customers with a short 2-4minute survey to enable you to tell Oracle about your Auto Service Request experience. Please take a few minutes to answer the survey questions as your feedback will drive improvements.

Learn More about Auto Service Request by watching this 2minute video


Get Started today at @ oracle.com/asr




About

This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.

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