Sunday Feb 03, 2013

Are you getting the most out of sending Explorer files to Oracle?

One of the many values of an Oracle Hardware Support contract is the ability to send in an explorer file and discover how exposed your systems it to known problems or issues.

To enable this feature:

1. Firstly download and install the Service Tools Bundle – Learn more | Download the software

2. Ensure you read and complete the six minimum requirements as outlined in document 1304277.1 to enable the explorer you send to Oracle to be analyzed and the report created.

3. View the reports available on My Oracle Support -> More -> Proactive Hardware Services

4. Discuss and take action on the reports to reduce unplanned downtime for known issues.



PLEASE NOTE:
The ORI Reports will start reappearing on Feb 7, 2013 US time.
The MC Reports will be available from Feb 21, 2013

The system is being upgraded to enable it to meet demand.

Monday Apr 23, 2012

Preventing outages before they become an escalation

Did you know that there was a Proactive Page available for Systems customers? 79 Individuals out of a total of 85,636 took a few minutes to see how they could improve their systems by being a little more proactive. Did you?

In a commissioned study conducted on behalf of Oracle, Forrester Consulting found that Oracle Premier Support for Systems customers are getting quantifiable benefits from:


  • Reduced downtime and associated costs of that downtime,
  • Avoiding the costs of parts inventories, and
  • Avoiding the costs of augmenting internal IT staff to provide hardware support.

The study, which analyzed the total economic impact of investing in Oracle Premier Support for Systems, demonstrated a 43% return on investment (ROI) for Oracle customers. [ Learn More]

About

This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.

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