Monday Apr 23, 2012

Preventing outages before they become an escalation

Did you know that there was a Proactive Page available for Systems customers? 79 Individuals out of a total of 85,636 took a few minutes to see how they could improve their systems by being a little more proactive. Did you?

In a commissioned study conducted on behalf of Oracle, Forrester Consulting found that Oracle Premier Support for Systems customers are getting quantifiable benefits from:

  • Reduced downtime and associated costs of that downtime,
  • Avoiding the costs of parts inventories, and
  • Avoiding the costs of augmenting internal IT staff to provide hardware support.

The study, which analyzed the total economic impact of investing in Oracle Premier Support for Systems, demonstrated a 43% return on investment (ROI) for Oracle customers. [ Learn More]

Sunday Apr 01, 2012

Product Support News for Oracle Solaris, Systems, and Storage

Hi System Support Customers,

April Newsletter is now available

The April, 2012 Newsletter for Oracle Solaris, Systems, and Storage is now available via document 1363390.1 *Requires a My Oracle Support account to access.

Please take a few minutes to read the newsletter. The newsletter is the primary method of communication about what we in support would like you to be aware of. If you are not receiving the newsletter, it could be due to:
(a) Your Oracle profile does not have the allow Oracle Communication selected (on Sign In, or if logged in select "Account" and under your Job Role, check you have selected this box : [ ] Yes, send me e-mails in Oracle Products....
(b) you have not logged a service request during the last 12 months.
Oracle is working to improve the distribution process and changes are coming and once they are ready I will write more about that. But today if you don't automatically receive the newsletter all you can do is save it as a favorite within My Oracle Support and come back on the 2nd of each month to check out the changes.

This month I am really interested to find out from you is the Newsletter providing you the type of items that you are interested in. To gather some data on that, I have a small 2minute survey running on the newsletter or you can access it [ here ]

Finally, if you think I am missing a topic in the Newsletter, let me know by taking the survey or suggesting a topic via this blog.

Get Proactive

Don't forget about being Proactive. The latest updates for Systems and Solaris pages in the Get Proactive area are now available. Check out document 432.1 and learn what proactive features are available for Systems and Solaris.

Sunday Mar 25, 2012

What's hot in Oracle Premier Support News for Solaris, Storage and Systems - How to Patch!

Struggling with locating patches for Sun products?

Can't find your Oracle System Drivers? This question has been raised many times by customers and was the source of a short video in the Oracle System Support Newsletter in February 2012. The transition between SunSolve and My Oracle Support is to change how you think about the type of patch your looking for. For example, in SunSolve you might have typed e1000g if looking for an Enternet Driver.. but entering e1000g will not find anything in My Oracle Support -> Patches and Update Menu. As you need to use the Product (Advanced) search which is driven of the Product Name, therefore you need to type "Ethernet" and select the ethernet product you are looking for to locate the patches for this product.

Just to recap that video: If you are looking for the e1000g Ethernet Driver - You need to use Advance Search and search for Enternet

1. Log into My Oracle Support -> Select Patches and Updates -> Select Product or Family (Advanced Search).
2. In the product line enter: Ethernet and select the product name from the menu.
3. Check remove supersede patches - that ensure you only get relevant current patches in the results.
4. Select Search and the results are displayed.

Now you have more options to include the platform (Solaris,Linux etc.) if want to further narrow the search.

Need more information?

Log into My Oracle Support and what a short 90sec video I put together. View the 7 minute Video using Firefox/chrome – It shows searching for individual patches, Solaris, Firmware etc.

If you are not receiving the Oracle System Support Newsletter:
Option (a) Within My Oracle Support, make document id: 1363390.1 a favourite and revisit it on the 2nd of each month for the latest content.
Option (b) By default the Newsletter  is sent to all customers who have logged a Service Request on an Oracle Systems Hardware Product during the last 12months, unless you have opted out to receiving Oracle Communications on your profile on

Sunday Oct 31, 2010

SunSolve - Nov Week 1 Update

Hi and welcome to this week’s update.

All existing customers have been notified about the retirement of SunSolve and Member Support Center. Live Webinar Schedule and Agenda are available - Review the Schedule and take time to attend.

To get you ready for My Oracle Support, here are a few tips and tricks.

1. PowerView - A PowerView is a way to filter what content you need to see on My Oracle Support. The cool thing here is you can mouse over the word PowerView to activate the drop down menu. Here is how to limit your view to Sun Products
1. Mouse over the PowerView word, to the down arrow and select Edit.
2. The edit view is displayed, select “Product Line” from the first drop down option.
3. In the text field, start typing Sun, and select Sun Hardware from the suggestion field, add a comma to indicate more products are coming, and type Sun and select Sun Software, select Save and call this PowerView, "Sun Products" and select OK. Now My Oracle Support is filtering for just Sun Products. Play around with PowerView and select the products your interested in. To see the PowerView in action, select the "Knowledge Tab", the PowerView symbol is displayed on the Alerts region and the content is restricted to Sun Hardware and Sun Software.

2. Customize My Oracle Support - to your needs. Take a few minutes to get the home page set up for your use. Select the link Customize and then drag and drop the patch, knowledge regions on to your home page. To alter the height of each region, select the Pencil Icon. Different regions have different height values. Explorer by changing the heights, exit by selecting “Close Customize”.

3. My Oracle Support, Patches and Updates Tab. During November the link on Patch Quick Links  for Sun will point all users back to SunSolve. Later when everything is ready for user to migrate to My Oracle Support, will redirect users to My Oracle Support at this stage all users will be able to make use of the Advance Search by Product or Family on the Patches and Update page to find Sun Products. Some products are a little tricky; Oracle Open Office is still called StarOffice in the Product or Family option. Tip: When searching try the old and the new name.

More help to get users started, there are a number of 5 to 10 minute video’s to show users different areas and features of My Oracle Support,  view the first of these on Watch "Learn the basics in 10 minutes".

Visit the Welcome Center for the Official migration information for SunSolve customers migrating to  My Oracle Support.

The views expressed on this Miriam’s Blog are my own and do not necessarily reflect the views of Oracle. 

Wednesday Oct 20, 2010

SunSolve - October 2010 General Update

SunSolve retirement tips and tricks until all users migrate to My Oracle Support.

  1. Are you looking for the latest Solaris download?   If you are looking for the latest Solaris download it is on .

  2. Can my Oracle Support Identifier work on SunSolve? - No, your new Oracle Support Identifier will not work on SunSolve. SunSolve only works with the legacy Sun Contract Numbers.  Please Note: Prior to escalating to your account manager, please attempt to download the patch. If you run into an issue please use the Feedback Link on Sunsolve.

  3. Can I get started on My Oracle Support today? Yes, learn more at the My Oracle Support, Welcome Center or read the FAQ.

  4. Will I need to make changes to wget? Yes, wget access will continue to work, but the server and the URL format will change. For more information, access the "Patch download automation for Sun products using wget" article on SunSolve.

  5. Fingerprint Database - The Solaris Fingerprint Database will retire with SunSolve.

The views expressed on this Miriam’s Blog are my own and do not necessarily reflect the views of Oracle. 

Tuesday Oct 12, 2010

SunSolve Retirement Notice - October 2010


[Read More]

This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.


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