By Miriam Brace -Oracle on Mar 25, 2012
Struggling with locating patches for Sun products?
Can't find your Oracle System Drivers? This question has been raised many times by customers and was the source of a short video in the Oracle System Support Newsletter in February 2012. The transition between SunSolve and My Oracle Support is to change how you think about the type of patch your looking for. For example, in SunSolve you might have typed e1000g if looking for an Enternet Driver.. but entering e1000g will not find anything in My Oracle Support -> Patches and Update Menu. As you need to use the Product (Advanced) search which is driven of the Product Name, therefore you need to type "Ethernet" and select the ethernet product you are looking for to locate the patches for this product.
Just to recap that video: If you are looking for the e1000g Ethernet Driver - You need to use Advance Search and search for Enternet
1. Log into My Oracle Support -> Select Patches and Updates -> Select Product or Family (Advanced Search).
2. In the product line enter: Ethernet and select the product name from the menu.
3. Check remove supersede patches - that ensure you only get relevant current patches in the results.
4. Select Search and the results are displayed.
Now you have more options to include the platform (Solaris,Linux etc.) if want to further narrow the search.
Need more information?
Log into My Oracle Support and what a short 90sec video I put together. View the 7 minute Video using Firefox/chrome – It shows searching for individual patches, Solaris, Firmware etc.
If you are not receiving the Oracle System Support Newsletter:
Option (a) Within My Oracle Support, make document id: 1363390.1 a favourite and revisit it on the 2nd of each month for the latest content.
Option (b) By default the Newsletter is sent to all customers who have logged a Service Request on an Oracle Systems Hardware Product during the last 12months, unless you have opted out to receiving Oracle Communications on your profile on http://oracle.com