Wednesday Feb 27, 2013

Are you receiving the Oracle Systems Support Newsletters ?

The Support News is a monthly publication available to anybody with My Oracle Support Access. It covers what’s new in My Oracle Support for Systems customers, covering topics such as: this months Sun Alerts, Advisor Webcasts, What are the top 10 hot documents customers are accessing, and other related content.

There is a 30second video on the Newsletter to demonstrate how to subscribe to Hot-Topics to ensure you get an automatic notification when the document is published each month.

Do you have questions about support that are not answered in the newsletter? If Yes, use the +/- icon on the document to send in topics or use the comments option on this blog. Any suggestions will be reviewed and included in the coming monthly releases.

In this release March 2013:

  • Become an Oracle Support Insider!
  • Advisor Webcasts for Systems Customers
  • Welcome Xsigo Customers
  • Do you want a faster turn around time for your Service Request?
  • What's happening in the My Oracle Support Communities
  • Have you viewed the latest My Oracle Support Speed Training?
  • Are you getting the most out of your support experience?
  • Sun Alerts for February 2013
  • Did you know about supported Languages for My Oracle Support?

  • Tuesday May 01, 2012

    The Oracle Solaris, Systems, and Storage Newsletter for May is now available.

    Interested in what we are doing at Oracle to improve your support experience?
    Firstly, check out the newsletter for top documents, new documents the x86 team have created, take a survey and what how to find patches. Once you log into My Oracle Support either search for document 1363390.1 or follow the link under the document number.

    Secondly, check out the new portal experience accessed via On the default home page of My Oracle Support ( there is a new toggle switch to enable you to check the html version or the flash version. The switch remembers your setting between sessions.

    Finally, Stay Proactive... New releases of AutoServiceRequest will be available on May 7th, take time to upgrade release. The patch is available in My Oracle Support -> Patches and Updates -> Product/Family Advanced Search -> Enter in Auto S as the product and select, then select the latest release from the version option and download.


    Sunday Apr 01, 2012

    Product Support News for Oracle Solaris, Systems, and Storage

    Hi System Support Customers,

    April Newsletter is now available

    The April, 2012 Newsletter for Oracle Solaris, Systems, and Storage is now available via document 1363390.1 *Requires a My Oracle Support account to access.

    Please take a few minutes to read the newsletter. The newsletter is the primary method of communication about what we in support would like you to be aware of. If you are not receiving the newsletter, it could be due to:
    (a) Your Oracle profile does not have the allow Oracle Communication selected (on Sign In, or if logged in select "Account" and under your Job Role, check you have selected this box : [ ] Yes, send me e-mails in Oracle Products....
    (b) you have not logged a service request during the last 12 months.
    Oracle is working to improve the distribution process and changes are coming and once they are ready I will write more about that. But today if you don't automatically receive the newsletter all you can do is save it as a favorite within My Oracle Support and come back on the 2nd of each month to check out the changes.

    This month I am really interested to find out from you is the Newsletter providing you the type of items that you are interested in. To gather some data on that, I have a small 2minute survey running on the newsletter or you can access it [ here ]

    Finally, if you think I am missing a topic in the Newsletter, let me know by taking the survey or suggesting a topic via this blog.

    Get Proactive

    Don't forget about being Proactive. The latest updates for Systems and Solaris pages in the Get Proactive area are now available. Check out document 432.1 and learn what proactive features are available for Systems and Solaris.


    This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.


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