Sunday Apr 01, 2012

Product Support News for Oracle Solaris, Systems, and Storage

Hi System Support Customers,

April Newsletter is now available


The April, 2012 Newsletter for Oracle Solaris, Systems, and Storage is now available via document 1363390.1 *Requires a My Oracle Support account to access.

Please take a few minutes to read the newsletter. The newsletter is the primary method of communication about what we in support would like you to be aware of. If you are not receiving the newsletter, it could be due to:
(a) Your Oracle profile does not have the allow Oracle Communication selected (on oracle.com Sign In, or if logged in select "Account" and under your Job Role, check you have selected this box : [ ] Yes, send me e-mails in Oracle Products....
(b) you have not logged a service request during the last 12 months.
Oracle is working to improve the distribution process and changes are coming and once they are ready I will write more about that. But today if you don't automatically receive the newsletter all you can do is save it as a favorite within My Oracle Support and come back on the 2nd of each month to check out the changes.

This month I am really interested to find out from you is the Newsletter providing you the type of items that you are interested in. To gather some data on that, I have a small 2minute survey running on the newsletter or you can access it [ here ]

Finally, if you think I am missing a topic in the Newsletter, let me know by taking the survey or suggesting a topic via this blog.

Get Proactive


Don't forget about being Proactive. The latest updates for Systems and Solaris pages in the Get Proactive area are now available. Check out document 432.1 and learn what proactive features are available for Systems and Solaris.

Thursday Mar 15, 2012

Automate your Hardware Support Experience

Oracle understands that optimizing support interactions helps your business to stay efficient and competitive - especially when it comes to known technical issues. Our Oracle Auto Service Request (ASR) capability gives you a clear advantage by eliminating unnecessary phone calls for support on a broad spectrum of system events.  ASR works by automatically notifying Oracle  -- 24 hours a day, 7 days a week, 365 days a year -- when a qualifying event occurs. 

Built-in diagnostics help to further streamline the support process and accelerate our ability to dispatch any needed parts or resources directly to your data center site.  The one-way event notification engine ensures that all communications go directly from your system to ours, thereby eliminatingany security concerns you may have.

During the month of March, 2012 we will be reaching out to customers with a short 2-4minute survey to enable you to tell Oracle about your Auto Service Request experience. Please take a few minutes to answer the survey questions as your feedback will drive improvements.

Learn More about Auto Service Request by watching this 2minute video


Get Started today at @ oracle.com/asr




About

This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.

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