Monday Mar 19, 2012

Get Proactive! Proactive Capability Portfolio

Unleash Oracle Premier Support’s Advanced Proactive Capabilities

Where do you go to solve technical problems? Better yet, where do you find out how to prevent them? Oracle Premier Support’s proactive capability portfolio can help Support customers prevent, resolve, and upgrade.


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Join thousands of Oracle customers who are already taking advantage of proactive support.

Are You Ready To Get Proactive?

Bookmark the proactive capabilities portfolio and start exploring Oracle Premier Support's proactive support capabilities. Search "Get Proactive" in My Oracle Support to view the knowledge, tools and communities available through product specific pages. Act now to get started!


Questions? Contact Oracle’s "Get Proactive" team today.




Tuesday Aug 17, 2010

SunSolve - August 2010 Update


Oracle Support Services will be at Oracle OpenWorld in full force this year with 10 sessions, a Support Stars Bar, a My Oracle Support Community Meet-up event, and demos of powerful new support tools. Learn best practices for supporting and upgrading Oracle products and hear how others are getting the most of their hardware and software by tapping into all the features and entitlements of Oracle Premier Support. Come network, learn, and collaborate with us. We look forward to seeing you in San Francisco this September at Oracle OpenWorld 2010.


S317562 - Best Practices for Supporting and Upgrading Oracle Solaris (Stream:SERVER AND STORAGE SYSTEMS; Tracks: Oracle Solaris, Sun SPARC Servers) [Learn More]
S317567Best Practices for Supporting Sun Server and Storage Systems.(Stream: SERVER AND STORAGE SYSTEMS; Tracks: Sun SPARC servers, Storage) [Learn More]


SunSolve Updates for August 2010



  1. Users are reminded that SunSolve will transition to MyOracleSupport by the end of 2010. Please take time to register on My Oracle Support(MOS) and review the  Help (top right hand corner of the page). To get up to speed quickly on MOS take the speed video training.

  2. Please be aware; SunSolve content now has new document numbers. By default when you are on SunSolve the application is mapping legacy document ids to the new document ids. Sometimes the document you are looking for is no longer available. Please search using keywords and if that does fail then make use of the Feedback Link to access the support team.

  3. Did you notice that the search results have changed on SunSolve? The search engine was swapped out at the end of July. The results now target the content that is in SunSolve. If you can not find an article you are looking for, make use of the Feedback Link on the right hand side of SunSolve and lets us know about your issue. Be sure to advise what you are looking for and we will help you find it.

  4. There are currently delays in the Oracle/Sun booking process which is causing issues for some customers when attempting to access patches. If you experience an access problems please use the Feedback Link to report the issue, be sure to document your Sun Online Account name and the file you are attempting to access.

  5. SunSolve outages are reported on the help site at http://wikis.sun.com/display/SunSolve/Outage+Notice


My Oracle Support - Tips and Tricks for early users.



  1. Log  into MOS and then take the speed video training to fast track your knowledge about how MOS works.




About

This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.

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