SunSolve Retirement Notice - October 2010
By Miriam Brace -Oracle on Oct 12, 2010
Oracle Global Customer Support is pleased to announce the upcoming migration of Sun customers and partners to My Oracle Support. The transition is scheduled for later this year, with the exact migration timeline to be announced closer to the event.
We will soon extend the My Oracle Support features made available during the initial access period; when this occurs, new users will be able to take full advantage of the functionality available to all Oracle Support customers.
Once the migration to My Oracle Support is complete, users will be able to:
- Manage online accounts and access
- Submit, update, and monitor the progress of Service Requests
- Manage systems and users related to Automatic Service Requests (ASR)
- Download patches and access software updates
- View support contract and asset information
As part of the migration, legacy Sun applications – including the Member Support Center (MSC), SunSolve, and Email Center – will be retired, and Oracle’s standard support processes implemented. Until then, the MSC and SunSolve will remain the primary online support interfaces for Sun users.
My Oracle Support is part of our ongoing commitment to help you increase the business value of your Oracle investment, reduce total cost of ownership and minimize risk. Please refer to the resources below to understand how you can prepare now in order to take advantage of these benefits.
Visit the My Oracle Support Welcome Center and FAQ
Stay up-to-date on the latest details about the migration to My Oracle Support. Access the My Oracle Support Welcome Center for transition information, timeline, significant changes, and Frequently Asked Questions.
We will regularly update the information found on the My Oracle Support Welcome Center, so please revisit this page often to ensure you get the latest news.
Begin Using My Oracle Support Today
Registering on My Oracle Support provides you with immediate access to key support resources such as My Oracle Support Community, a collaborative support forum, and personalized Knowledge Management with more than 100,000 Sun product support articles and documents.
Access https://support.oracle.com to register for My Oracle Support. You'll be prompted to create an Oracle Single Sign-On account (your e-mail address and password) during the registration process. You can then sign in to My Oracle Support using your Oracle Single Sign-On account and an active Sun service contract number or ID.
Please be sure to use your existing MSC login (e-mail address) when establishing your Oracle Single Sign-On. Doing so will automatically pre-register you for full access to My Oracle Support and you will not have to re-register when migration completes.
Note: If you're an existing Oracle customer or partner, you already have full access and do not need to re-register for My Oracle Support.
Stay tuned for additional migration communications, which you will receive in the coming weeks.
Oracle Global Customer Support