Sun Migration to My Oracle Support begins December 10, 2010

This is the final blog for SunSolve and is a call to action for all SunSolve users to get ready to migrate to My Oracle Support. You should have all received emails over the last few weeks advising to register on My Oracle Support. The migration activities will start on Friday Dec 10, 2010 and SunSolve will retire.

The transition check list below contains reminders of critical activities you should complete prior to the migration. If you have not already done so, please make sure to complete the items to help you make a successful transition.

Mark Your Calendar for December 10, 2010 : Migration and Deployment Schedule
Beginning December 10, 2010 at approximately 5:00pm Pacific Time, the Member Support Center will retire and no longer be available for online support access. At this time, SunSolve will not accept new user registrations or email Service Requests; however, SunSolve's knowledge and patches functionality will be available to all existing users throughout the migration weekend. Once the migration to My Oracle Support is complete, SunSolve will also retire.

Learn More by going to the communications on the My Oracle Support Welcome Center.

The views expressed on this Miriam’s Blog are my own and do not necessarily reflect the views of Oracle. 


This is great! It really shows me where to expand my blog. I think that sometime in the future I might try to write a book to go along with my blog, but we will see.Good post with useful tips and ideas.

Posted by metal stamping on December 05, 2010 at 02:21 PM PST #

With SunSolve's execution date set, I'm trying to make the switch to MOS. In a word, MOS is: difficult.

Specific gripes:
1. Why can I not search for a Solaris patch by 6 digits (without rev)? I want to find the newest revision of a patch. Please consider either allowing a search by only 6 digits, or make a rev of "00" give me the latest revision.

2. In the list of results from a patch search, this text is shown above each Synopsis: "Solaris Operating System : Patch". Its obvious. I don't need this line. Please remove it or at least put it in a different field. It makes it very difficult to scan the Synopsis information.

3. SunSolve Advanced Search provided "Released" date. MOS has "Update". Are these equivalent?

4. When MOS patch search returns a patch result, I have to click a link to get to an intermediate page that gives me very little information (Synopsis, size, a list of bug CRs (with no summary line about each bug), etc). Then, I need to click another link to get to the README, in a separate SunSolve(!) browser window. Why? I need less clicks, not more. From a search results list, please let me download and view the README directly.

5. Why are the "Bugs Resolved by this Patch" not links? Maybe a migration issue?

6. This from the FAQ page is totally stupid:
"Note that in My Oracle Support, the same patch revision can match multiple search categories and therefore may be listed multiple times in the search results. For example, the same Sun patch may be applicable to both 32-bit and 64-bit systems or to multiple products, product versions, or operating systems (for Java based patches). The patch is the same patch in each case. "

Why show me the same patch twice?

That's all for now...

Posted by Torrey Martin on December 08, 2010 at 03:09 PM PST #

Hi Miriam!

Are we supposed to be able to download patches though the MOS interface yet?

I can login to MOS, get to the patches area, search, find, get the download button (which required an appropriate CSI, and approval by our administrator). Cool thus far.

But - when I click on the popup box, with the patch link, I get another popup asking for my Sun Online account ID, which I supply, it then pops a new window, which momentarily indicates that it's looking up a website, listing the IP address, and then goes nowhere - and will stay in that state for hours. (I left one overnight).

If I cancel the request (hit escape), it shows me it was trying to get to

A reload of that link also never completes.

Should this actually be working, or will it not be expected to work until we cutover completely?


Posted by Nathan on December 09, 2010 at 07:22 AM PST #

Hi Torrey,

Thanks for the post some answers

Answer 1: Log into My Oracle Support ( select the Patches and Update tab. If you replace the version with %. e.g. 141445-%. This will return all versions.

Answer 2: This is the default behavior and is not being changed.

Answer 3: Yes with the merge between Oracle and Sun these two terms "Released" date and My Oracle Support "Update" are equivalent.

Answer 4: The Patch read-mes are not fully integrated. You can download the patch directly from the Patches and Update page, there is no link from the readme to the Patch as they are two separate systems today.

Answer 5: The Sun Bugs are not yet migrated into the Oracle Bug database, once this activities happens then the links will be restored.

Answer 6: Thanks for your comment.

Posted by Miriam Brace on December 09, 2010 at 12:50 PM PST #

Hi Nathan,

You are correct, you will be able to download patches from My Oracle Support at the start of business day on Monday December 13, 2010.


Posted by Miriam Brace on December 09, 2010 at 12:56 PM PST #

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This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.


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