Automate your Hardware Support Experience
By Miriam Brace -Oracle on Mar 15, 2012
Oracle understands that optimizing support interactions helps your business to stay efficient and competitive - especially when it comes to known technical issues. Our Oracle Auto Service Request (ASR) capability gives you a clear advantage by eliminating unnecessary phone calls for support on a broad spectrum of system events. ASR works by automatically notifying Oracle -- 24 hours a day, 7 days a week, 365 days a year -- when a qualifying event occurs.
Built-in diagnostics help to further streamline the support process and accelerate our ability to dispatch any needed parts or resources directly to your data center site. The one-way event notification engine ensures that all communications go directly from your system to ours, thereby eliminatingany security concerns you may have.
During the month of March, 2012 we will be reaching out to customers with a short 2-4minute survey to enable you to tell Oracle about your Auto Service Request experience. Please take a few minutes to answer the survey questions as your feedback will drive improvements.
Get Started today at @