Are you getting the most out of sending Explorer files to Oracle?

One of the many values of an Oracle Hardware Support contract is the ability to send in an explorer file and discover how exposed your systems it to known problems or issues.

To enable this feature:

1. Firstly download and install the Service Tools Bundle – Learn more | Download the software

2. Ensure you read and complete the six minimum requirements as outlined in document 1304277.1 to enable the explorer you send to Oracle to be analyzed and the report created.

3. View the reports available on My Oracle Support -> More -> Proactive Hardware Services

4. Discuss and take action on the reports to reduce unplanned downtime for known issues.



PLEASE NOTE:
The ORI Reports will start reappearing on Feb 7, 2013 US time.
The MC Reports will be available from Feb 21, 2013

The system is being upgraded to enable it to meet demand.

Comments:

Hi,

Have just tried to test the procedure. Uploaded explorer via supportfiles.sun.com to explorer-emea destination, SI is visible in MOS.
Actually we followed the procedure mentioned in the DocID above.

Still, clicking the Proactive Hardware Services tab does not provide any reports yet.

does it take longer?
How can we be sure that everything went fine?

Posted by Karoly Vegh on February 06, 2013 at 09:56 AM PST #

Hi Karoly,
Please check back tomorrow on the 7 Feb, 2013 the system was taken down to be upgraded and the ORI report should be able with the MC report on Feb 21 I have updated the blog posting.

Regards Miriam

Posted by Miriam Brace on February 06, 2013 at 12:15 PM PST #

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This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.

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