Are you getting the most out of sending Explorer files to Oracle?
By Miriam Brace -Oracle on Feb 03, 2013
One of the many values of an Oracle Hardware Support contract is the ability to send in an explorer file and discover how exposed your systems it to known problems or issues.
To enable this feature:
2. Ensure you read and complete the six minimum requirements as outlined in document 1304277.1 to enable the explorer you send to Oracle to be analyzed and the report created.
3. View the reports available on My Oracle Support -> More -> Proactive Hardware Services
4. Discuss and take action on the reports to reduce unplanned downtime for known issues.
The ORI Reports will start reappearing on Feb 7, 2013 US time.
The MC Reports will be available from Feb 21, 2013
The system is being upgraded to enable it to meet demand.