Are you getting the most out of your system support experience?

It has been a while since I blogged about SunSolve and Sun Support and now the Sun Blogs have moved over to Oracle, I thought I would let System Support customers know how to get the most out of their Support Experience.


Firstly have you taken time to turn Auto Service Request on? If you have not heard about Auto Service request watch the 3 minute video. If you want to hear what a customer has to say about Auto Service Request watch this  video. If you are ready to get started, then review http://oracle.com/asr. Setting up ASR is a three step process, lets review those here and you can access the installation guide for more detailed information.


  • Do the pre-work as outlined in the installation guide and setup your ASR Manager (Install and turn on is fast and simple).

  • Check which systems in your environment are ASR Capable and you have an Oracle Support *Identifier which covers the System. Run the ASR activate command as per the installation guide for your system (Note: *Support Identifiers are sent to the technical contact when the Support Contract is signed with Oracle)

  • Now log in to My Oracle Support, if you have already registered and have the CSI associated navigate to the More -> Settings and Select -> Assets. And look for your newly activated assets by clicking the heading on the “ASR Status” field heading, this will sort the ASR Status field entries. Select the serial number for the pending status, add a contact and validate the address and time zone and select “Save”

  • Each release of My Oracle Support will include minor changes and improvements to this process and I will blog about those as they become available. Interested and have some questions, post questions on Auto Service Request Community. Looking for a little more than the video above and would like to attend a free webinar training session? Register today.


    So why go to the trouble of installing and activating Auto Service Request ? Remove the pain of creating Service Requests for known hardware faults and events, let the system do it for you and enable Oracle to determine if something is wrong and call you.


    Follow My Oracle Support on Twitter @myoraclesupport


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    About

    This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.

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