Are you getting the most out of your system support experience?
By MiriamBrace - Oracle on May 19, 2011
It has been a while since I blogged about SunSolve and Sun Support and now the Sun Blogs have moved over to Oracle, I thought I would let System Support customers know how to get the most out of their Support Experience.
Firstly have you taken time to turn Auto Service Request on? If you have not heard about Auto Service request watch the 3 minute video. If you want to hear what a customer has to say about Auto Service Request watch this video. If you are ready to get started, then review http://oracle.com/asr. Setting up ASR is a three step process, lets review those here and you can access the installation guide for more detailed information.
Each release of My Oracle Support will include minor changes and improvements to this process and I will blog about those as they become available. Interested and have some questions, post questions on Auto Service Request Community. Looking for a little more than the video above and would like to attend a free webinar training session? Register today.
So why go to the trouble of installing and activating Auto Service Request ? Remove the pain of creating Service Requests for known hardware faults and events, let the system do it for you and enable Oracle to determine if something is wrong and call you.
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