Monday Apr 23, 2012

Preventing outages before they become an escalation

Did you know that there was a Proactive Page available for Systems customers? 79 Individuals out of a total of 85,636 took a few minutes to see how they could improve their systems by being a little more proactive. Did you?

In a commissioned study conducted on behalf of Oracle, Forrester Consulting found that Oracle Premier Support for Systems customers are getting quantifiable benefits from:


  • Reduced downtime and associated costs of that downtime,
  • Avoiding the costs of parts inventories, and
  • Avoiding the costs of augmenting internal IT staff to provide hardware support.

The study, which analyzed the total economic impact of investing in Oracle Premier Support for Systems, demonstrated a 43% return on investment (ROI) for Oracle customers. [ Learn More]

Monday Apr 09, 2012

What are Information Centers?

Information Centers are similar to product pages in the Oracle Sun System Handbook


Many customers like the Oracle Sun System Handbook concept of a home page with all the product attributes, troubleshooting etc. access from a single home page. This concept is now available for a range of Oracle Solaris, Systems, and Storage products. The Information Center for each product covers areas such as: Overview, Hot Topics, Patching and Maintenance. The Information Center pages are dynamically generated each night to ensure the latest content is available to you.
Here are the top Solaris, Systems, and Storage Information Centers:

Sunday Apr 01, 2012

Product Support News for Oracle Solaris, Systems, and Storage

Hi System Support Customers,

April Newsletter is now available


The April, 2012 Newsletter for Oracle Solaris, Systems, and Storage is now available via document 1363390.1 *Requires a My Oracle Support account to access.

Please take a few minutes to read the newsletter. The newsletter is the primary method of communication about what we in support would like you to be aware of. If you are not receiving the newsletter, it could be due to:
(a) Your Oracle profile does not have the allow Oracle Communication selected (on oracle.com Sign In, or if logged in select "Account" and under your Job Role, check you have selected this box : [ ] Yes, send me e-mails in Oracle Products....
(b) you have not logged a service request during the last 12 months.
Oracle is working to improve the distribution process and changes are coming and once they are ready I will write more about that. But today if you don't automatically receive the newsletter all you can do is save it as a favorite within My Oracle Support and come back on the 2nd of each month to check out the changes.

This month I am really interested to find out from you is the Newsletter providing you the type of items that you are interested in. To gather some data on that, I have a small 2minute survey running on the newsletter or you can access it [ here ]

Finally, if you think I am missing a topic in the Newsletter, let me know by taking the survey or suggesting a topic via this blog.

Get Proactive


Don't forget about being Proactive. The latest updates for Systems and Solaris pages in the Get Proactive area are now available. Check out document 432.1 and learn what proactive features are available for Systems and Solaris.

About

This blog is focused on assisting Systems and Sun customers get the most out of their My Oracle Support Experience. Topics covered included but are not limited to: getting proactive, staying informed, support video's tips, finding content, finding patches, accessing the My Oracle Support Community, upcoming training events and to enable users to stay informed.

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