Tony Kender, Senior Vice President, leads Oracle’s sales
operations for HCM solutions in North America, including an organization
dedicated to the unique needs of midsize companies.
Q: What is the most exciting thing happening with growing midsize
companies and HCM solutions?
Kender: Midsize companies are often ahead
of large enterprises on the technology acceptance curve in terms of HCM cloud.
Oracle offers cloud solutions
across the entire applications footprint, including ERP,
but what I’ve seen is that HCM
is often the first cloud application adopted by a midsize company. Q: Why are midsize companies ahead of large enterprises in adopting cloud
applications for HCM?
Kender: Generally, larger enterprises are
not quite as agile as midsize businesses and take longer to make the move to a
new platform. Often, they have big investments in existing HCM processes—a lot
of inertia with people and systems around it. Midsize companies are lighter on
their feet due to the way they need to operate. They’re eager to adopt HCM
cloud technology because it lowers their cost, helps them innovate faster, and helps
them focus on core competencies which are usually not HR and Payroll.Q: Are midsize companies adopting HCM cloud in a piecemeal or suite
Kender: We’re seeing that midsize companies
want the entire suite, not a piecemeal approach, whereas large companies are
more open to a piecemeal approach. Midsize companies don’t have time to deal
with three, four, or five vendors across HCM. What they want is a complete
solution. If a company looks at some of our competitors across the midsize
space they won’t see the full breadth of the solution spanning the whole HCM
suite. For example, maybe one has a great core HR but a weak talent product. It
takes years to develop a really, really strong recruiting suite. Oracle is
unique in that we offer the best of
breed functionality that companies require across the entire HCM lifecycle.Q: Why is Oracle HCM Cloud so popular?
Kender: It’s simple. Oracle is driving new
HCM innovation and product functionality faster than anyone in the HCM market.
We have an amazing amount of investment in the development of cloud HCM founded
on the experiences we’ve gained via our JD Edwards, PeopleSoft and Oracle E-Business
Suite HCM customers. We have the knowledge and experience of what an HCM system
should do and we combine that with the best cloud technology. Q: Why are growing midsize companies choosing Oracle HCM Cloud?
Kender: First, midsize companies have the
same complexity as large companies but they don’t always have the same amount of
resources. Oracle HCM Cloud offers the best, most innovative HCM solution, and eases
customers’ worries about upgrading software or hosting it and all the IT
expenses related to that. Second, we have a dedicated organization focusing just
on the needs of midsize companies—marketing, sales, implementation, consulting,
and training. Third, we make it easy for midsize companies to move to cloud by
offering incentive programs like Customer
2 Cloud where customers can potentially redirect some of their investment
in Oracle HCM on premise solutions to Oracle HCM Cloud applications. Q: How are changing demographics of the workforce impacting HCM
Kender: Recently, I had a customer at a
midsize company tell me, “If my millennial workforce can’t use this system and
aren’t comfortable with it they won’t use it at all. I need the user experience
to be easy and impactful. They can’t go through training.”
The Oracle HCM Cloud user
experience is designed to be like using a popular social network. You don’t
take a training course. You turn it on and use it. It’s like Larry Ellison said
in his keynote
at Oracle HCM World, “There are no classes for Facebook.”Q: What price do midsize companies pay by not adopting an innovative HCM cloud solution?
Kender: Now more than ever, people are the
key to success in midsize. And midsize companies are competing with large
enterprises for talent. The ability to source the right people with
capabilities like social sourcing can put a midsize company on the cutting edge
of finding top talent. Often times that gives them an advantage over the recruiting
practices used by larger, more established companies. Conversely, if you are still sourcing people
like you did in the ‘90’s you risk losing out on the best talent. Oracle HCM
Cloud helps them win the war for talent.
Then, once talent is hired, midsize
companies need modern best practice for learning, development, and succession
planning. You have to keep them excited, comfortable, and engaged by providing
a fantastic user experience. That’s what
today’s worker expects and demands and you need all that to reduce turnover
because turnover is expensive and disruptive. With Oracle HCM Cloud, midsize
companies can have the sophistication that large companies enjoy along the
entire continuum of the HCM experience—the features and look and feel that
today’s workers expect—minus the cost and complexity of on premise systems.
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