By "Jim Lein, Oracle Midsize-Oracle" on Feb 06, 2015
I just read “Some Random Thoughts on Software, Business and Digital Transformation” by IDC’s Michael Fauscette. We did a webcast with him a year ago, "Modernize Your Enterprise With ERP in The Cloud". Many of his thoughts in this piece—offered in lieu of predictions for 2015—echo what I’m told are priorities by customers, partners, and other members of Oracle’s communities.
I’ll point out several examples relating to CX and HR from his self-professed random-ordered list…
“1. Customer experience (CX) strategies are more important than ever.”
Fauscette states, "There is a lot of budget being spent, the results are mixed, many customers are not seeing results but some companies are winning big by ‘getting it right’” and identifies a long list of challenges that include:
- Data and system silos
- Poor workforce management
- Outdated business process for sales, marketing, and service
- Lack of executive support
“2. The nature of getting work done is changing”
He reminds readers of his past work, “a whole thread around sourcing — hiring — training — retaining the modern workforce that is connected to social technologies and better employee experiences” which I’m thinking alludes to his series on disruption in today’s workforce.
“5. Cloud is simply the way businesses consume new technologies and forms the foundation of the new business platform.”
Fauscette points out that cloud is now not some “new edge technology” and that “companies are increasingly accepting and utilizing the cloud for IT modernization and business competitive advantage”.
Maybe you already know the importance of modern
CX and HR solutions. Maybe you’re company is setting the standards for modern
CX practices and could write the book on talent sourcing and management. Or
maybe you know the importance but haven’t yet crafted your strategies.
Modern Best Practice exploits new capabilities made possible by cloud, mobile, social, analytics, big data, and the internet of things, making it possible for your organization to achieve more, faster and with fewer resources. It is flexible, supports growth and innovation, and enables new ways to achieve consistently superior performance.
The views expressed here are my own, and not necessarily those of Oracle.