Golden Rules for Program Managers: Rule #2

Falling Intonation is Your Friend

When you're leading a team, people look to you to set the tone. Falling intonation at the end of a sentence indicates that you're sure of yourself and what you're saying. It tells people that you're in charge and they'll most likely appreciate you for it because they believe you're a knowledgeable and confidant leader.

On the flipside, while you might be completely confident of yourself and your message if you raise your voice at the end of your sentences or habitually say "ok?", you give a very different subliminal message to your team.

Think about the way T.V. anchors talk when they give the news, they take full advantage of falling intonation - they want to inspire confidence and appear knowledgeable. You can achieve the same effect, and without all the pancake makeup.

Note that if your rising intonation stems from the fact that you really aren't sure of what you're doing or saying, falling intonation can't help you. In this case I recommend you admit to your team that you don't have good answers and ask them to help you find the answers. But that's another blog...

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