Wednesday Aug 14, 2013

Master Data—and Deliver a Great Customer Experience

In the fast-paced world of the connected consumer, expectations run high. Every time customers interact with a company, they want a positive, relevant, and personalized experience. If they don’t get it, today’s empowered customers won’t hesitate to leave. Yet many companies can’t deliver great personal experiences to their customers because they are struggling with siloed information systems and processes that fail to provide complete and accurate data to sales, support, and marketing teams. 

In the new white paper by Harvard Business Review Analytic Services, “Delivering on the Promise of Great Customer Experiences,” learn from several forward-thinking organizations—in industries ranging from travel to telecommunications—how to use Master Data Management (MDM) to collect and integrate all types of internal and external data and create the consistent, connected, and personalized experiences that customers want. Oracle Master Data Management offers the most complete product line on the market, enabling organizations to cleanse, centralize, and govern to create a “master” version of customer and business data—and the foundation for an improved customer experience strategy. Find out how your organization can enrich the customer experience.

Read the whitepaper today!

For more information on Master Data Management, visit us on oracle.com - www.oracle.com/mdm.

Sunday Jun 16, 2013

Church Pension Group Leverages Fusion Customer Hub and Delivers Critical Data to the Business

Hear about how Fusion Customer Hub is exactly what Church Pension Group needed to provide the right data in a timely manner to the line of business.  Church Pension Group used Fusion Customer Hub to provide best-in-class capabilities around MDM and their multiple source systems. Check out the latest video below. 

Wednesday Jun 12, 2013

Allianz Group Turns to Oracle Master Data Managent for Customer Insight

Allianz Group's challenge was to get a single, consolidated view in order to better service their customers. They chose Oracle, as the best fit for their existing applications. Customer segmentation, behavior, preferences were all critical to Allianz. Oracle MDM connected to many of their applications for a comprehensive, trusted, relevant view of their customer data. For more information on Oracle Master Data Management click here.  Take a look at this video testimonial from Allianz...

Wednesday Jun 05, 2013

Elsevier Gains Customer Insight and More with Oracle Customer Hub

Oracle's Customer Experience solutions and use cases work hand-in-hand with Oracle Customer Hub (key product of Oracle Master Data Management).  Now, don't just take our word for it , listen to Elsevier, world's leading information and content provider for Medical, Technical and Scientific markets.  Hear how Elsevier leveraged Customer Hub to gain better customer insight, why they chose Oracle, and how they can serve customers better across all touchpoints.  

Monday Apr 22, 2013

Latest MDM Screencast Now Available: Masters of the Data

Oracle Master Data Management recently had a great opportunity to be a part of Oracle Fusion Middleware's Screencast program titled The New Business Imperative: Social, Mobile, Cloud. Each week this screencast series features a different Middleware offering and the series currently features MDM.  The title of the screencast is Masters of the Data: CIOs Tune into Data Quality and Master Data Management. For more information on Oracle MDM click here.

 

Saturday Mar 16, 2013

Ready for the Gartner MDM Summit Next Week? We Are...

Conference

The Gartner MDM Summit is almost here !! Oracle is a PLATINUM sponsor of this event and geared up for a great show next week. We have an information-packed session planned with SONY PlayStation as our featured customer for the session.  I strongly urge those of you attending the conference next week to make it a point to attend -- you won't regret it. 

Our session next week is centered around a customer case study, hear what worked for them, why they chose Oracle and the value of MDM.

  • Oracle Customer Case Study Session: "From Strategy to Operational Excellence", Sree Vaidyanathan - SONY PlayStation   March 21, 2013 4-5PM Room: Texas A                       

In addition to the case study session - don't miss visiting our demo pod for live demos of MDM and Enterprise Data Quality.  For more informatimon on Oracle's session click here.  

Thursday Jan 17, 2013

Why Should CIOs Care About MDM, Data Governance and Data Quality?

See full size image

 

 

Master Data Management, Data Quality and Data Governance are more important than ever when it comes to consolidation, standardization and accountability for data.  A growing number of C level executives are seeing that enterprises need these solutions to supplement the multitude of applications already installed and deployed in their organization.  Take a look at this article on the oracle.com's C-Central site http://www.oracle.com/us/c-central/cio-solutions/information-matters/importance-of-data/index.html and read about the MDM, Data Quality and Data Governance trifecta.

 

Friday Dec 07, 2012

Reference Data Management and Master Data: Are they Related ?

Submitted By:  Rahul Kamath 

Oracle Data Relationship Management (DRM) has always been extremely powerful as an Enterprise Master Data Management (MDM) solution that can help manage changes to master data in a way that influences enterprise structure, whether it be mastering chart of accounts to enable financial transformation, or revamping organization structures to drive business transformation and operational efficiencies, or restructuring sales territories to enable equitable distribution of leads to sales teams following the acquisition of new products, or adding additional cost centers to enable fine grain control over expenses. Increasingly, DRM is also being utilized by Oracle customers for reference data management, an emerging solution space that deserves some explanation.

What is reference data? How does it relate to Master Data?

Reference data is a close cousin of master data. While master data is challenged with problems of unique identification, may be more rapidly changing, requires consensus building across stakeholders and lends structure to business transactions, reference data is simpler, more slowly changing, but has semantic content that is used to categorize or group other information assets – including master data – and gives them contextual value. In fact, the creation of a new master data element may require new reference data to be created. For example, when a European company acquires a US business, chances are that they will now need to adapt their product line taxonomy to include a new category to describe the newly acquired US product line. Further, the cross-border transaction will also result in a revised geo hierarchy. The addition of new products represents changes to master data while changes to product categories and geo hierarchy are examples of reference data changes.1

The following table contains an illustrative list of examples of reference data by type. Reference data types may include types and codes, business taxonomies, complex relationships & cross-domain mappings or standards.

Types & Codes

Taxonomies

Relationships / Mappings

Standards

Transaction Codes

Industry Classification Categories and Codes, e.g.,
North America Industry Classification System (NAICS)

Product / Segment; Product / Geo

Calendars (e.g., Gregorian, Fiscal, Manufacturing, Retail, ISO8601)

Lookup Tables
(e.g., Gender, Marital Status, etc.)

Product Categories

City à State à Postal Codes

Currency Codes (e.g., ISO)

Status Codes

Sales Territories
(e.g., Geo, Industry Verticals, Named Accounts, Federal/State/Local/Defense)

Customer / Market Segment; Business Unit / Channel

Country Codes
(e.g., ISO 3166, UN)

Role Codes

Market Segments

Country Codes / Currency Codes / Financial Accounts

Date/Time, Time Zones
(e.g., ISO 8601)

Domain Values

Universal Standard Products

and Services Classification (UNSPSC), eCl@ss

International Classification of Diseases (ICD) e.g.,
ICD9
à IC10 mappings

Tax Rates

Why manage reference data?

Reference data carries contextual value and meaning and therefore its use can drive business logic that helps execute a business process, create a desired application behavior or provide meaningful segmentation to analyze transaction data. Further, mapping reference data often requires human judgment.

Sample Use Cases of Reference Data Management

Healthcare: Diagnostic Codes

The reference data challenges in the healthcare industry offer a case in point. Part of being HIPAA compliant requires medical practitioners to transition diagnosis codes from ICD-9 to ICD-10, a medical coding scheme used to classify diseases, signs and symptoms, causes, etc. The transition to ICD-10 has a significant impact on business processes, procedures, contracts, and IT systems. Since both code sets ICD-9 and ICD-10 offer diagnosis codes of very different levels of granularity, human judgment is required to map ICD-9 codes to ICD-10. The process requires collaboration and consensus building among stakeholders much in the same way as does master data management. Moreover, to build reports to understand utilization, frequency and quality of diagnoses, medical practitioners may need to “cross-walk” mappings -- either forward to ICD-10 or backwards to ICD-9 depending upon the reporting time horizon.

Spend Management: Product, Service & Supplier Codes

Similarly, as an enterprise looks to rationalize suppliers and leverage their spend, conforming supplier codes, as well as product and service codes requires supporting multiple classification schemes that may include industry standards (e.g., UNSPSC, eCl@ss) or enterprise taxonomies. Aberdeen Group estimates that 90% of companies rely on spreadsheets and manual reviews to aggregate, classify and analyze spend data, and that data management activities account for 12-15% of the sourcing cycle and consume 30-50% of a commodity manager’s time. Creating a common map across the extended enterprise to rationalize codes across procurement, accounts payable, general ledger, credit card, procurement card (P-card) as well as ACH and bank systems can cut sourcing costs, improve compliance, lower inventory stock, and free up talent to focus on value added tasks.

Change Management: Point of Sales Transaction Codes and Product Codes

In the specialty finance industry, enterprises are confronted with usury laws – governed at the state and local level – that regulate financial product innovation as it relates to consumer loans, check cashing and pawn lending. To comply, it is important to demonstrate that transactions booked at the point of sale are posted against valid product codes that were on offer at the time of booking the sale. Since new products are being released at a steady stream, it is important to ensure timely and accurate mapping of point-of-sale transaction codes with the appropriate product and GL codes to comply with the changing regulations.

Multi-National Companies: Industry Classification Schemes

As companies grow and expand across geographies, a typical challenge they encounter with reference data represents reconciling various versions of industry classification schemes in use across nations. While the United States, Mexico and Canada conform to the North American Industry Classification System (NAICS) standard, European Union countries choose different variants of the NACE industry classification scheme. Multi-national companies must manage the individual national NACE schemes and reconcile the differences across countries. Enterprises must invest in a reference data change management application to address the challenge of distributing reference data changes to downstream applications and assess which applications were impacted by a given change.

References
1 Master Data versus Reference Data, Malcolm Chisholm, April 1, 2006.

Friday Nov 30, 2012

Oracle Product Leader Named a Leader in Gartner MQ for MDM of Product Data Solutions

Gartner recently Oracle as a leader in the MQ report for MDM of Product Data Solutions.  They named Oracle as a leader with the following key points: 

  • Strong MDM portfolio covering multiple data domains, industries and use cases
  • Oracle PDH can be a good fit for Oracle EBS customers and can form part of a multidomain solution:
  • Deep MDM of product data functionality
  • Evolving support for information stewardship
For  more information on the report visit Oracle's Analyst Relations blog at  http://blog.us.oracle.com/dimdmar/.  To learn more about Oracle's product information solutions for master data management click here

Figure 1.Magic Quadrant for Master Data Management of Product Data Solutions

Saturday Nov 10, 2012

Oracle - A Leader in Gartner's MQ for Master Data Management for Customer Data

 

The Gartner MQ report for Master Data Management of Customer Data Solutions is released and we're proud to say that Oracle is in the leaders' quadrant.  Here's a snippet from the report itself:

 " “Oracle has a strong, though complex, portfolio of domain-specific MDM products that include prepackaged data models. Gartner estimates that Oracle now has over 1,500 licensed MDM customers, including 650 customers managing customer data. The MDM portfolio includes three products that address MDM of customer data solution needs: Oracle Fusion Customer Hub (FCH), Oracle CDH and Oracle Siebel UCM. These three MDM products are positioned for different segments of the market and Oracle is progressively moving all three products onto a common MDM technology platform..." (Gartner, Oct 18, 2012) 

Figure 1.Magic Quadrant for Master Data Management of Customer Data Solutions

For more information on Oracle's solutions for customer data in Master Data Management, click here.  

Friday Nov 02, 2012

Enterprise Data Quality - New and Improved on Oracle Technology Network

Looking for Enterprise Data Quality technical and developer resources on your projects? Wondering where the best place is to go for finding the latest documentations, downloads and even code samples and libraries?  Check out the new and improved Oracle Technical Network pages for Oracle Enterprise Data Quality.  This section features developer forums as well for EDQ and Master Data Management so that you can connect with other technical professionals who have submitted concerns or posted tips and tricks and learn from them.  Here are the links to bookmark: 

 

 


Tuesday Oct 30, 2012

Master Data Management - The Trend Towards Multi-Domain and Other Realities

In my quest to keep my fingers on the pulse of MDM, I recently found a pretty interesting article.  The article was published in Information Week and provides some interesting statistics from a recent survey conducted by the analyst firm, The Information Difference.  Let's take a look:

  • Of the 130 organizations surveyed, 53% have live operational MDM implementations
  • 81% of those with live operational MDM implementations report broad success - a huge improvement over 2011's 54%
  • 64% developed a business case prior to their MDM deployment, while a daring 32% went ahead without a business case.   
The article goes on to talk about the shift in vendors from focusing on customer data and product information management to one that is oriented around multi-domain master data management as well as other realities around MDM.  Take a look at the article. For more information on Oracle's master data management suite, click here


Wednesday Oct 24, 2012

Oracle and ROLTA: Collaboration for Analytical Master Data Management

Oracle and ROLTA have joined forces to put together an educational webinar series on best practices for maximizing data integrity using analytical master data management.  Hear replays of webcasts by Gartner as well as customer success at Navistar and learn how Master Data Management in the enterprise is the right choice for heterogeneity, data degradation and improved analysis of your business. For more information on this collaboration click here. For additional information on Oracle's solution suite for MDM, click here

Monday Oct 22, 2012

Master Data and Data Quality - Do You Really Know Your Customer?

How well do you know your customer?   Data Quality and MDM go hand-in-hand when it comes to fully knowing your customers and information related to the Take a look at this video and see why customer data needs a consolidated management strategy that incorporates data quality.  Oracle MDM, specifically Oracle Customer Hub enables enterprises to truly understand their customers and ensure a single, trusted view for any customer.  It offers the most complete MDM application suite in the marketplace.  For more information on Oracle MDM and Oracle Enterprise Data Quality visit us on the web.

 

Monday Oct 15, 2012

Oracle Master Data Management at OOW 2012: A Look Back

Oracle Master Data Management had a great showing at OOW 2012 ! Special thanks to our customers and partners for presenting with us, sharing their use cases and successes as well as co-sponsoring events.  Almost every session at the show featured a customer and the tremendous success or transformation Oracle MDM resulted in at their organization.

 

At the DemoGrounds, Oracle MDM saw tremendous interest with many individuals enquiring to see demos, and have their technical questions answered.  The demos provided a perfect opportunity to showcase technical enhancements as well as what features are on the horizon.The MDM customer appreciation dinner event was a smashing success as cusotmers and partners enjoyed a spectacular water view, fine dining and cocktails and one of San Francisco's finest restaurants - The Water Bar. 

  In a short while the planning for next year's OpenWorld will be under full swing and we can't wait to get started.  See you at OOW 2013!!

 

 

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