Thursday Feb 06, 2014

Improve Your Customer Experience Through World-Class Data Quality

Webcast: Improve Your Customer Experience with World-Class Data Quality

Now Available! - Webcast Replay

As an Oracle customer, you know that Oracle is the premier provider of Commerce Solutions. Now you can take your customer experience to the next level by enhancing the data in your systems by adding EDQ (Enterprise Data Quality) to further boost the effectiveness and ROI of the systems you already have. If you are like most organizations, the quality, completeness and consistency of your customer, partner, and/or product data in your systems is much less than you may know and that may be undermining the effective operation of your systems. But how do you know? Do you have quality metrics? Do you have a quality governance program? Do you know how much any of this may be undermining the expected ROI from your Commerce Solutions? Learn how you can develop a data quality program, reduce support costs, improve customer satisfaction, and drive future growth.

See how you can enhance your CX applications to take your Customers Experience to the next level. You’ll discover: The importance of data quality in providing a rich and engaging experience with your customers from their first interaction on your website. You will learn to create a Data Governance program to optimize customer experience and how Oracle’s Customers transformed their online Commerce experience by leveraging Enterprise Data Quality,

This one hour webcast replay is with Martin Boyd, Senior Director of Strategy for Oracle Enterprise Data Quality and Tamer Chavusholu, Managing Consultant at Kaygen. 

Learn how to leverage a data quality program to dramatically improve your Customer Experience!

Webcast Replay

Thursday Jan 30, 2014

Oracle Value Chain Summit - February 3rd-5th, 2014

Are you based out of the Bay Area? 

Join more than 1,000 of your peers at the Value Chain Summit to learn how smart companies are transforming their supply chains into information-driven value chains. This unparalleled experience will give you the tools you need to drive innovation and maximize revenue. As you plan for this Summit don’t miss out on our 2 Product Information Management sessions where you will hear how customers today face the pressure points to get their products to market, achieve operational excellence and stay competitive!

Date: February 3-5, 2014
Location: San Jose McEnery Convention Center

Click here to learn more

Product Information Management: Effective  Multi-Channel Commerce with Product Information Management

Featuring: Pampered Chef

Speakers: Shaibal Talukder, Pampered Chef and Bruck Assefa and Dhiman Bhatacharjee, Oracle Customers today face many pressure points in order to get their products to market through multiple sales and distribution channels.  In today’s multi-channel commerce environment, it is critical more than ever to provide relevant, accurate and timely product data to end-consumers to increase sales and provide superior customer experience. Achieving these goals requires robust tools and governance processes including a central repository for self-service product data onboarding, embedded data quality for cleansing and standardizing, and governance workflows to orchestrate product definitions and change management processes. In this session you will learn how Oracle Product Hub and Enterprise Data Quality can help you master your product information effectively for your multi channel commerce initiatives.

Fusion Product Hub: The Foundation for your Enterprise Product Information

Featuring: CDW and Kaygen

Speakers: Sachin Patel and Milan Bhatia, Oracle, Tamer Chavusholu, Kaygen, Karl Schulz, CDW How much do you trust your product data to give you a competitive advantage and operational excellence in your enterprise? In today’s dynamic and competitive business environment, where faster product launches, cost efficiency, and regulatory compliance are a necessity, many enterprises struggle with achieving consistent, high-quality product data that provides significant business value. This session shows how to achieve a solid Product Information Management Foundation with Oracle Fusion Product Hub and the Oracle Enterprise Data Quality platform. Learn about best practices and differentiated capabilities for the Fusion Product Hub with case study from a marquee customer.

Tuesday Oct 08, 2013

Overhead Door Corp: Categorizing millions of items to enable incredible growth

Learn how Overhead Door Corporation is transforming the burden of managing the exponential growth of its item numbers to a core business strength!

Overhead Door Corporation produces hundreds of thousands of new unique items per year. Each of these items must be categorized, cataloged, and managed using robust lifecycle management techniques. The result is millions of item numbers that must be properly maintained. Implementing the Oracle Product Data Hub is enabling Overhead Door Corporation to:

  • Expand their product leadership
  • Improve their operational excellence and reduce costs
  • Increase their customer intimacy

Hear directly from Larry Freed, CIO of Overhead Door Corporation as he describes the business challenges of managing millions of item numbers and how Oracle and Hitachi Consulting tackled these challenges with process and technology solutions.


Register now for this 60-minute webinar with Overhead Door Corporation, Hitachi Consulting, and Oracle and learn how the company that invented the upward-lifting garage door and the electric door opener is now using Oracle's Product Hub to help re-invent their business processes.


Wednesday Sep 25, 2013

New Aberdeen White Paper - Using PIM to Drive Business Performance

Re-posted from Oracle Supply Chain Management and Procurement Blog

Inside and outside the corporate firewall, there has never been a greater demand for product data.

Download a free copy of the latest Aberdeen Group whitepaper entitled, "More Data, More Channels, Fewer Problems: Using PIM to Drive Business Performance" and discover how best-in-class companies that are leveraging PIM solutions are experiencing fewer product recalls, more perfect shipments, and higher levels of customer satisfaction.  

Find out how you can:

  • Speed time-to-market and reduce failure costs for new product introductions
  • Reduce stock-outs and eliminate under/over ordering with accurate product data
  • Reduce risk with improved management of product regulatory compliance
  • Improve customer service and enable a seamless multi-channel commerce experience
  • Leverage a cloud-based PIM solution as a lower cost, faster-deployment alternative

Click here to download the paper.

For more information on Master Data Management, visit us on oracle.com/mdm.

Friday Sep 20, 2013

Data Governance Series: Part 3 - Data Governance Best Practices

And we are with the final installment of our Data Governance appcast (think podcast) series around data governance. If you missed part 1, click here and for part 2, click here.

In this AppCast session, we share with you industry best practices around data governance. I am once again joined by Kelle O'Neal, Managing Partner of First San Francisco Partners and Rahul Kamath, Director of Product Management, Oracle.

Visit MDM AppCasts to listen to other AppCasts and visit  For more information on Master Data Management, visit us on oracle.com.

Thursday Sep 19, 2013

Focus On MDM @ OOW

We hope you found our Oracle OpenWorld Blog series helpful in planning your MDM sessions. As our final blog in this series, I wanted to make sure you had the handy Focus On documents.

You can access the online MDM Focus On or you can download this PDF version.

Other OpenWorld related blog posts and links:

Wednesday Sep 18, 2013

OpenWorld – Oracle Product Hub

In today's blog, Dhiman Bhattacharjee, Principal Product Strategy Manager shares with us what is happening around Oracle Product Hub at OpenWorld.

Oracle Product Hub enables organizations to take control of their product master data across their entire portfolio of applications. The new release of Oracle Fusion Product Hub combines a lot of powerful functionalities that can be used to solve many complex business problems. As you plan your schedule at OpenWorld, please take a look at the following Product Hub sessions and decide which ones you would want to attend.

[CON8747] Oracle Fusion Product Hub: The Foundation for Your Enterprise Product Information

Thursday, September 26th 3:30 pm - 4:30 pm, Moscone West - 2022

In this session, Sachin Patel, Director of Product Strategy, Oracle and Shyam Lakshman, Director of Product Management, Oracle will provide you a comprehensive view of the Oracle Product Hub including the product features, the strategy and roadmap. From this session, you will gain insight into how companies improve upon their time to market, reduce their inventory costs comply with government regulations utilizing Oracle Product Hub. You will also learn how to build and maintain a solid product information management system in your enterprise. If you are new to Fusion Product Hub you will also benefit from the presentations about the key capabilities and best practices around Fusion Product Hub. 

The session is co-presented by Brain Mericle, Director of IT from O’Reilly Media. Brain will share with you how O’Reilly Media achieved faster time to market in publishing its books, online service and magazines by replacing its custom product master solution with Oracle Product Hub Cloud solution.

We hope you would join us in this informative, interactive and lively session.

[CON9012] Effective Multichannel Commerce with Product Information Management

Wednesday, September 25th 5:00 pm - 6:00 pm, Moscone West - 2009

Join Bruck Assefa, Senior Product Strategy Manager, Oracle and Dhiman Bhuttacharjee, Principal Product Strategy Manager, Oracle in this session to learn about how Oracle Product Hub enables Commerce solutions to consistently deliver relevant and personalized cross-channel buying experience to E-commerce customers. Attending this session will help you understand how to build a product information management system in your enterprise for supporting multi-channel commerce initiatives, as well as the various flows that enable product and catalog data sharing with E-Commerce applications.

You will also hear from Shaibal Talukder, Senior Director of Information Systems at Pampered Chef, a global multi-level marketing company and how they used Oracle Product Hub to be the single source of consistent product information across the enterprise and synchronize that information with E-Commerce, web, mobile and ERP systems.

We hope you will join us in this session and experience how product master drives multi-channel commerce.

[CON8991] - Enabling Commercialization for Your Product Value Chain

Thursday, September 26th, 12:30 pm - 1:30 pm, Moscone West - 2011

In this session, Sachin Patel, Director of Product Strategy, Oracle will take you through the integrated business process called Product Value Chain and how it offers rich strategies to collectively leverage Oracle Product Hub, Oracle Enterprise Data Quality and Oracle Enterprise Agile PLM to manage product complexity and innovation challenges. You will also learn how the Product Value Chain empowers business leaders with accurate and instantaneous information leveraging Oracle Product Hub. 

The co-presenter for this session is Rameshwar Balanagu with NCH Corporation, a global marketer of maintenance products including chemicals, fasteners, welding supplies, and plumbing parts. Rameshwar will walk you through NCH’s implantation of Product Hub and the benefit it is reaping now including an enterprise wide consistent set of product data for reporting and classification.

Product Hub Demo Booth - Moscone West (W077)

Please join us is in the Product Hub Demo Booth and experience the functionality laden rich UI enabled Fusion Product Hub demo. Our product experts will be eager to show you the latest and greatest in the product, cool features, core functionalities and much more. Whether you are looking for a quick intro, a peek into the latest edition of the product or an in-depth demo and discussion, be sure you step into this booth and ask for a one-on-one session.

Other OpenWorld related blog posts and links:

Monday Sep 16, 2013

OpenWorld - Oracle Fusion Customer Hub

We are less than a week now from the start of Oracle Open World 2013 and in today's blog, Narayana Machiraju, Senior Principal Product Manager shares details around  “Leveraging Oracle Fusion Customer Hub to Maximize Quality and Enhance Customer Experience.”

Manouj Tahiliani, Senior Director of MDM Product Strategy provides you on a journey of Fusion Customer Hub, the Product releases, the Strategy and the Roadmap.

You will discover how Fusion Customer Hub embedded within the Cloud Sales Solution can help your enterprise improve data quality, create accurate and complete customer information,  manage governance and help create great customer experiences. You will also understand how to leverage data quality capabilities and create a sophisticated customer foundation within Oracle Fusion Applications. You will also hear Zane Brady, Assistant CIO of Trimble talk about how Oracle Fusion Customer Hub applications provide a modern, next-generation, multi-domain foundation for managing customer information on the cloud.

Other OpenWorld related blog posts and links:

Friday Sep 13, 2013

Data Governance Series: Part 2 - Measuring the Impact of Data Governance

We are back with part 2 of our Data Governance appcast (think podcast) series around data governance. If you missed part 1, click here.

In this AppCast session, we explore what drives value within the context of a data governance initiative and how to measure its business impact. I am once again joined by Kelle O'Neal, Managing Partner of First San Francisco Partners and Rahul Kamath, Director of Product Management, Oracle.

Next Friday, September 20th, come back to listen to the final installment of our series, Part 3: Data Governance Best Practices.

Visit MDM AppCasts to listen to other AppCasts and visit  For more information on Master Data Management, visit us on oracle.com.

Thursday Sep 12, 2013

OpenWorld – Oracle Data Relationship Management

When people think of Oracle Master Data Management, they often overlook Oracle Data Relationship Management, which is an important solution in our MDM portfolio. Oracle Data Relationship Management (DRM) is an enabler of enterprise transformations: financial transformations as they relate to ERP/GL migration, consolidation, rationalization, or coexistence, etc., as well as business transformations including employee, organization, sales, or legal entity restructuring. Today’s blog post shares all things DRM at OpenWorld, including the three key sessions to attend:

[CON9511] Introduction and Update: Oracle Data Relationship Management

Tuesday, September 24th, 10:30 AM- 11:30 AM, Intercontinental Ballroom B

Oracle Data Relationship Management helps proactively manage changes in master data across operational, analytical, and enterprise performance management silos. In this session, Rahul Kamath, Director, Product Management will provide an introduction to Oracle Data Relationship Management (DRM) and introduce a new product, Oracle Data Relationship Governance (DRG). DRG represents Oracle’s foray into delivering a configuration-based, model-driven master data governance solution that has been designed to provide essential change management and data quality remediation workflows across transactional and analytical system silos. This ensures data quality, policy compliance, repeatable business processes, cross-functional collaboration, and change awareness throughout the enterprise. If you are already familiar with this product line, attend this session to learn about product direction and what’s coming next.

As a spotlight customer, attendees will also hear from Nikki Verhoff, Associate Director, Data Governance, Verizon Wireless, one of Oracle’s first Data Relationship Management and Data Relationship Governance customers! 

[CON9517] Customer Success: Oracle Data Relationship Management

Wednesday, September 25th, 11:45 AM - 12:45 PM, Intercontinental Ballroom B

Attend this session to hear about the implementation success stories of four Data Relationship Management customers across all industries – Pharmaceuticals, Financial Services, Security Systems and Automotive. This customer showcase will include a discussion of the business challenges, solution architecture, data governance approach, business benefits achieved, implementation best practices and lessons learned. If you are actively considering Data Relationship Management or Data Relationship Governance, you will want to join this session, which includes a live Q&A.

[CON6122] The Power of Oracle Hyperion Data Relationship Management at Experian

Monday, September 23rd, 3:15 PM - 4:15 PM,  Intercontinental Ballroom A

Experian, like most experienced the burden of data inconsistencies. Attend this customer led session by Mariana Venter, Global Finance Systems Manager and Richard Harwood, Finance Manager at Experian who share their first-hand experiencence on how they have been able to effectively manage master data changes across the organization, leading to a significant overall reduction in costs, improved operational efficiency, and better visibility for management.

[CON9521] Product Development Q&A: Oracle Hyperion EPM Applications

Wednesday, September 25th, 3:30 PM - 4:30 PM, Intercontinental Ballroom C

Join our executives: Matthew Bradley, VP, EPM Devlopment, Prasad Kulkarni, Senior Director, Financial Planning Applications, Doug Cosby, VP of Software Development, and Rajesh Bhatia, VP of Product Development in this panel session. We will discuss Oracle Hyperion enterprise performance management applications product development team addresses your questions on product capabilities, release plans and the roadmap, and other topics related to products and technology.

Be sure to stop by our Oracle Enterprise Dimension Management Solutions demo booth in Moscone West – W099.

Other OpenWorld related blog posts and links:

Tuesday Sep 10, 2013

OpenWorld - Oracle Customer MDM Panel

Two more weeks until OpenWorld! In today's blog, Narayana Machiraju, Senior Principal Product Manager shares details around the Master Data Management Best Practices, Data Quality, Data Governance and ROI session. If you missed previous blog posts, use the links at the bottom of this blog posts to access.

This year, we will be hosting a customer panel session dedicated to Oracle Customer Hub at Oracle Open World.  An esteemed panel of Oracle Customer Hub customers in different Industries: Credit Suisse, RCCL, T-Mobile and Auto-Desk will provide insight into the journey of Customer MDM right from building a business case and MDM vision, establishing and sustaining governance, implementation strategies and realizing the benefits. You will also hear about implementation challenges, phasing strategies and lessons learned from real-life experiences.

If you are already implementing Customer MDM or evaluating the benefits of MDM and would like to hear directly from our customers then we highly recommend you to attend this session:

Other OpenWorld related blog posts and links:

Friday Sep 06, 2013

Data Governance Series: Part 1 - Introduction to Data Governance

Happy Friday! Today's blog is NOT about OpenWorld and in fact, for the next 3 Fridays, we will feature a new appcast (think podcast) around data governance in our three-part series.

Data Governance as a discipline has gained prominence to corral people, process and technology around the objective of aligning an enterprise's information assets to maximize value. The importance of this discipline is raised manifold in the face of transformational events that must be handled by enterprises with flexibility and agility to ensure repeatable and desirable outcomes, reduce risk and thrive.

Tune in to part 1 of 3 of this AppCast session for a primer on the data governance discipline. I am joined by Kelle O'Neal, Managing Partner of First San Francisco Partners and Rahul Kamath, Director of Product Management, Oracle.

Next Friday, September 13th, come back to listen to Part 2: Measuring the Impact of Data Governance.

Visit MDM AppCasts to listen to other AppCasts and visit  For more information on Master Data Management, visit us on oracle.com.

Wednesday Sep 04, 2013

OpenWorld – Oracle Enterprise Data Quality

Oracle Enterprise Data Quality solutions are like a multitool you can’t live without; it combines a lot of powerful functionality that can be used in so many different ways. As you plan your schedule at OpenWorld, you won't want to miss the following:

[CON8899] Oracle Enterprise Data Quality: Product Overview and Roadmap

Tuesday, September 24th, 10:30 AM – 11:30 AM, Moscone West, Room 2024

This session provides valuable information for both new and existing customers. EDQ Product Management will present an overview of the product family and its strengths, especially in regard to its multi-domain capabilities—broadly regarded as the strongest in the industry—and other differentiators. Learn about the product roadmap and key integrations with MDM hubs, Oracle Data Integrator, and other products across the Oracle landscape. Most importantly, see the product and why it is consistently rated in the top tier of data quality products for customer satisfaction.

[CON8900] Real-World Data Quality: Customers Using Oracle Enterprise Data Quality

Wednesday, September 25th, 10:15 AM – 11:15 AM, Moscone West, Room 2024

Everyone has data quality issues, but not everyone has figured out how to deal with them. There are so many use cases for data quality – customer data, product data, data prep for migration, etc. This session highlights a variety of real-world customer implementations, along with their challenges and their benefits. Customers joining this session includes Dexcom and Zebra Technologies.

[CON8868] Cloud-Based Services with Oracle Enterprise Data Quality Applications

Wednesday, September 25th, 10:15 AM – 11:15 AM, Moscone West, Room 2024

Often times when implementing new systems, you are forced to deal with the quality and usefulness of data you are going to load, but don’t necessarily want to invest in software for a temporary requirement and also, you may need external expertise to get the work done. We have recruited some of our partners who can deploy data quality as part of their service offering do all the work for you. Come to our session to learn more about these service offerings.

[HOL 10114] Introduction to Oracle Enterprise Data Quality Applications

In this hands-on lab, you’ll get the latest information on how you can integrate data quality as part of moving, loading, and replicating data across applications, data warehouses, and heterogeneous source systems. Learn best practices for using Oracle Enterprise Data Quality applications to improve business insight, reduce risk, and lower costs. Also hear about best practices for implementing standardization, match/merge, profiling, analysis, and data cleansing of your enterprise data, including customer as well as product data.

Be sure to stop by our Trusted Data with Oracle Enterprise Data Quality demo booth in Moscone South – SR230.

If you are interested in setting up meetings with our product management team, contact Martin Boyd and he can arrange to meet you.

Other OpenWorld related blog posts and links:

Monday Sep 02, 2013

OpenWorld - Oracle Master Data Management Strategy Session

Last week, Narayana Machiraju, Senior Principal Product Manager shared his perspective around Oracle Customer MDM in the Oracle Customer MDM Sessions Overview blog. Today, Narayana will give you a preview to the MDM keynote session, Oracle Master Data Management: Portfolio Overview, Strategy, and Roadmap.


Manouj Tahiliani, Senior Director of MDM Product Strategy provides you a complete picture of the Oracle MDM Portfolio, the Product releases, the Strategy and the Roadmaps.

You can hear Manouj talk about the latest Oracle Master Data Management product releases, including Oracle’s MDM vision, strategy, and roadmap. You will gain insight into the broadest and most comprehensive MDM and data quality offering spanning operational and analytical capabilities along with on-premises and cloud deployment options. You will also understand how to leverage MDM for strategic initiatives such as customer experience management, value chain planning, spending management, and financial transformation. The session also covers adoption of technologies such as data as a service (DaaS), social, and mobile.

The session is co-presented by speakers from VMware and Sony. Sree Vaidyanathan from Sony is going to share the insights of their MDM Implementation in the lines of Business drivers, data governance, ROI and other important implementation considerations. Mike Caulfield from VMware is going to talk about their MDM journey and the multi-domain MDM story.

This is a must-see session at OpenWorld - we hope to see you there!

Other OpenWorld related blog posts and links:

Thursday Aug 29, 2013

OpenWorld - Oracle Customer MDM Sessions Overview

We have started the countdown to OpenWorld.  The MDM track at Oracle Open World covers variety of topics related to MDM. In addition to the product management team presenting product updates and roadmap, we have several Customer Panels, and Conference sessions.On Monday, we published Focus On documents to help you in your planning around all things MDM at OpenWorld. If you missed it, visit our blog here. Each week, leading up to OpenWorld, we will be featuring blogs specifically around MDM at OpenWorld.

In today's blog, Narayana Machiraju, Senior Principal Product Manager will share his perspective around Oracle Customer MDM sessions....

Fragmentation of customer data across disparate systems prohibits companies from achieving a complete and accurate view of their customers. Oracle Customer MDM Products provide a comprehensive set of services, utilities and applications to create and maintain a trusted master customer system of record across the enterprise. Oracle Customer MDM centralizes customer data from disparate systems across your enterprise into a master repository. Existing systems are integrated in real-time or via batch with the Hub, allowing you to leverage legacy platform investments while capitalizing on the benefits of a single customer identity.

Here are the three key sessions around Oracle Customer MDM:

[CON9382] Leveraging Oracle Fusion Customer Hub to Maximize Quality and Enhance Customer Experience, Wednesday, September 25th, 11:45 AM - 12:45 PM at Moscone West, Room 3006

Manouj Tahiliani, Sr. Director MDM Product Management will provide insight into the vision of Oracle Fusion Customer Hub solutions, and review the roadmap. You will discover how Fusion Customer Hub can help your enterprise improve data quality, create accurate and complete customer information, manage governance and help create great customer experiences. You will also understand how to leverage data quality capabilities and create a sophisticated customer foundation within Oracle Fusion Applications. You will also hear Zane Brady, Assistant CIO of Trimble talk about how Oracle Fusion Customer Hub applications provide a modern, next-generation, multi-domain foundation for managing customer information on the cloud.

[CON8993] Master Data Management Best Practices, Data Quality, Data Governance and ROI, Wednesday, September 25th, 11:45 AM - 12:45 PM at Moscone West, Room 3002

An esteemed panel of Oracle Customer Hub customers in different Industries: Credit Suisse, Royal Caribbean Cruise Lines (RCCL), T-Mobile and Auto-Desk will provide insight into the journey of Customer MDM right from building a business case and MDM vision, establishing and sustaining governance, implementation strategies and realizing the benefits. You will also hear about implementation challenges, phasing strategies and lessons learned from real-life experiences.

[CON9015] MDM on the Siebel Platform: Delivering Great Customer Experience with Complete Customer Data, Monday, September 23rd, 12:30 PM - 1:30 PM at Moscone West, Room 3002

Creating an authoritative and trustworthy view of customer data is key to strategic business success. Learn how the world’s leading organizations deliver a 360-degree view of customer data relationships by leveraging Oracle Customer Hub applications on the Siebel Platform. This session covers all aspects of customer MDM, including data quality, governance, integration strategies along with the Product Roadmap by the Product Strategy team and the Customer Case Study of how University of Colorado implemented the Solution.

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