Let's cut right to the chase kids. It is important for CMOs and all marketers to differentiate between cross channel coordination and orchestration.
Sending messages to individual Email, SMS, Push, and Social lists might feel like cross channel orchestration, but it isn’t. Without the context of a unified individual identity, marketers are just scaling batch and blast practices across multiple channels.
The plain and simple truth is marketers must move from coordination to orchestration to deliver the consistent brand experiences customers expect.
So glad you asked.
First off, marketers need to break down internal marketing silos that pass marketing inefficiencies onto the consumers. Marketing teams need work together collaboratively and efficiently to orchestrate channel programs with that deliver consistent and personalized experiences for the customer.
Secondly, marketers need a technology tool that provides a single unique identifier which can be used across all channels which in turn allows marketers to eliminate repetitive or irrelevant cross channel messaging, and provides them with the context needed to speak with each customer individually.
The technology needs to be able to:
Orchestrate personalized, consistent brand experiences across channels.
Provide real time retargeting.
Drive cross channel conversions.
Reduce time and resource intensive marketing.
Improve marketing efficiency.
You ask great questions, you know that?
There are literally thousands upon thousands of tech tools available today. Fortunately for you we gathered some of your fellow CMOs and asked them how they do it - literally. Download The CMO Solution Guide to Leveraging New Technology and Marketing Platforms and see for yourself.