Change Your World by Changing Your Words

July 12, 2020 | 1 minute read
Srijana Angdembey
Director of Social Marketing at Oracle
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Welcome to Episode 24 of On the Fly, our video series with small bites (two mins or less) of marketing and customer experience advice and training from experts, given to you during the current disruption. 

“If you change your words, you could very easily change your world,” says Phil Jones. Phil is a bestselling author, speaker, and sales expert. He joins us this week with an important reminder about the power of words and the art of conversation. Your customers will have a lot of questions for you right now. Be prepared for them, says Phil. Also, come up with questions to ask them to gain further clarification so you can further help them. Stay in control of the conversation. 

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Visit OnTheFly.Expert to see all the episodes.



Learn more about the power of words with “Emotion and Empathy: The Storytelling Keys to Content Marketing.”

Srijana Angdembey

Director of Social Marketing at Oracle

Srijana drives Social Media strategy for Oracle Marketing Cloud. In her role, she manages the Oracle Marketing Cloud social channels and the Modern Marketing Blog.

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