On the Fly is our video series with small bites (two mins or less) of marketing and customer experience advice and training from experts, given to you during the current disruption.
Episode 22 of On the Fly features Customer Services and Customer Experience Expert, Shep Hyken, with three ideas that will help you build relationships and create a better CX even during periods of uncertainty:
1. Reach out to past, present, and future customers using video. The key is to make it personal.
2. Grow when it's slow. Take an online course or offer educational content as a gift to your customers.
3. Have an attitude of gratitude.
Watch full video:
Visit OnTheFly.Experts to see all episodes.
For a better grasp on how to go about creating a better CX, read “Where the Customer Experience Begins and Ends.”