Nearly 70 percent of consumers surveyed said they prefer finding the answers themselves to speaking with a customer service agent. We're making that easier.
In the era of the cloud, the customer success function should be seen as a company’s most vital instrument for transformative change.
Knowing the difference between what a customer says (or doesn't say) and what they do is key to creating valuable customer experiences.
Zendesk Research found that “As many as 67 percent of consumers prefer helping themselves to speaking with a customer service agent." Regardless of your...
Zendesk Research found that “As many as 67 percent of consumers prefer helping themselves to speaking with a customer service agent." Regardless of your preferred style, we've got you covered.
As with so many other aspects of modern business, the cloud has upended software vendors' approach to learning and customer enablement.
Paid media is a powerful tool with plenty of metrics to present. But which ones should marketers pay attention to?
There's a debate arguing the merits of a high-touch strategy (people) versus low-touch (technology). The answer boils down to doing what makes your customer...
There's a debate arguing the merits of a high-touch strategy (people) versus low-touch (technology). The answer boils down to doing what makes your customer happy.
Customer loyalty programs are starting to lose their shine. Or are they? Check out these innovative ideas for giving your loyalty program a facelift.
Smart companies know that a great customer experience revolves around understanding what customers need and to answer that, self-serve removes a lot of the...
Smart companies know that a great customer experience revolves around understanding what customers need and to answer that, self-serve removes a lot of the guesswork by opening a window and letting the customers in.
Smart companies know that a great customer experience revolves around understanding what customers need and to answer that, self-serve removes a lot of the guesswork by opening a window and letting...
