Learn how to succeed in the Experience Economy this spring at Modern Customer Experience 2019. From March 19-21, thousands of customer experience practitioners, partners, and industry experts will congregate in Las Vegas at the Mandalay Bay.
CX professionals that want to increase customer satisfaction and grow customer lifetime value can’t do it with siloed customer data. Optimal customer experiences require a comprehensive view of your customer that connects data across every customer interaction. What if you could?
If your management team announced that AI was being factored into the strategic plan for the coming year and that its focus would be how it might help increase the ability for the organization to advance the needs of end users, what would you think? Would you be immediately worried about your job?
Do you become a different marketer during the holiday season? Until it begins, you spend countless hours researching your audiences, building buyer personas, and executing strategies that put the customer’s experience first. All of your work is rooted in best practice and is conducted with an innovative spirit. I mean, let’s be honest, you’re really good at this.
Those of us in the tech industry tend to forget that customers frankly don’t want to think about us and don’t want to interact with us. They do want to interact with our products but they don’t want to have anything to do with us. Ultimately, they simply want our products to deliver value to them.