Our latest Customer Success Symposium saw 223 registrants from customers and prospects line the Dazinger room of The Mayfair Hotel to hear how effective...
Our latest Customer Success Symposium saw 223 registrants from customers and prospects line the Dazinger room of The Mayfair Hotel to hear how effective testing, personalization and cross-channel optimization campaigns can drive improved bottom line performance. They also heard from five of our existing clients, listed below, on how they use our products and services to make better strategic business decisions and effectively mitigate business risks; which are huge drivers...
Our latest Customer Success Symposium saw 223 registrants from customers and prospects line the Dazinger room of The Mayfair Hotel to hear how effective testing, personalization and...
Choice, channels and convenience are three factors that enhance the online shopping experience, according to a new report from ComScore. That sounds right to...
Choice, channels and convenience are three factors that enhance the online shopping experience, according to a new report from ComScore. That sounds right to us. Just look at how the shopping experience has evolved over time. Once it was an experience ruled by massive retailers with brick-and-mortar stores as the primary channel for foot traffic and sales. Now, thanks to the development of new technologies and the rapid growth in device adoption, global ecommerce sales are...
Choice, channels and convenience are three factors that enhance the online shopping experience, according to a new report from ComScore. That sounds right to us. Just look at how the...
We are very pleased that we made it into the 13th annual Sunday Times Hiscox Tech Track 100 league table, featuring in the top third, for a second year in a...
We are very pleased that we made it into the 13th annual Sunday Times Hiscox Tech Track 100 league table, featuring in the top third, for a second year in a row, with revenue growth of 94% over three years. The 2013 Tech Track 100 league table ranks Britain’s private technology companies with the fastest-growing revenue and we are very proud to sit alongside some of our clients: ActivInstinct, MedicAnimal and Wonga. This achievement is further testament to our leadership...
We are very pleased that we made it into the 13th annual Sunday Times Hiscox Tech Track 100 league table, featuring in the top third, for a second year in a row, with revenue growth of 94% over three...
What makes a good leader today? In a recent article in Entrepreneur, CEOs from what most would regard as “successful” technology companies – Zappos, LinkedIn,...
What makes a good leader today? In a recent article in Entrepreneur, CEOs from what most would regard as “successful” technology companies – Zappos, LinkedIn, BET Television Network, Evernote and Insureon – shared the qualities, behaviors and actions they have woven into their business operations and team cultures. Because leadership and vision are two very important qualities for the growth and success of technology companies, we’re especially excited to announce that our...
What makes a good leader today? In a recent article in Entrepreneur, CEOs from what most would regard as “successful” technology companies – Zappos, LinkedIn, BET Television Network, Evernote and...
In a recent article from Fox Business News, Brett King, author of “Bank 3.0” and “Branch Today, Gone Tomorrow,” stated: “The number of transactions in branches...
In a recent article from Fox Business News, Brett King, author of “Bank 3.0” and “Branch Today, Gone Tomorrow,” stated: “The number of transactions in branches is plummeting. Customers don’t visit branches as often because people do so much more of their day-to-day banking without them.” As we continue to move into a digitally influenced and improved world, consumers are increasingly turning to their laptop/desktop computers, smartphones and tablets as the primary method for...
In a recent article from Fox Business News, Brett King, author of “Bank 3.0” and “Branch Today, Gone Tomorrow,” stated: “The number of transactions in branches is plummeting. Customers don’t...
Reaching Consumers Across Multiple Channels Despite the continued rise in the number of people booking holidays online, the consumer’s journey to purchase...
Reaching Consumers Across Multiple Channels Despite the continued rise in the number of people booking holidays online, the consumer’s journey to purchase invariably remains a multi-channel experience. With the main family holiday often representing one of the largest single annual expenses, many people still like the reassurance of human interaction when planning their vacation and reaching their buying decision. As such, many of the leading players in the European travel...
Reaching Consumers Across Multiple Channels Despite the continued rise in the number of people booking holidays online, the consumer’s journey to purchase invariably remains a...
What do fashion and technology have in common? Ten years ago, the answer may have been “nothing.” But in today’s world, where the digital channel has become a...
What do fashion and technology have in common? Ten years ago, the answer may have been “nothing.” But in today’s world, where the digital channel has become a paramount component of the shopping experience, all that has changed. “Online merchandising and visualization have come a long way,” stated Jeffrey Grau, eMarketer principal analyst and author of the new report, “US Retail Ecommerce Forecast: Entering the Age of Omnichannel Retailing.” He continued by saying, “Retailers...
What do fashion and technology have in common? Ten years ago, the answer may have been “nothing.” But in today’s world, where the digital channel has become a paramount component of the...
It’s been two weeks since some members of our US team hit the road to get educated and informed on all things customer experience at eTail East. Since then,...
It’s been two weeks since some members of our US team hit the road to get educated and informed on all things customer experience at eTail East. Since then, we’ve been posting blogs, tweeting and discussing digital marketing and customer experience best practices with each other and the many talented senior executives from some of the world’s most renowned retail and travel brands. So for today’s blog post, we’re doing something a bit different and fun. In the style of David...
It’s been two weeks since some members of our US team hit the road to get educated and informed on all things customer experience at eTail East. Since then, we’ve been posting blogs, tweeting...
Travel, at its core, is a business of providing an experience. What online travel marketers often neglect to realize is the “experience” of a customer is...
Travel, at its core, is a business of providing an experience. What online travel marketers often neglect to realize is the “experience” of a customer is proportional to the engagement of a customer with their loyalty program and thus, the brand itself. According to a survey released by Deloitte in January 2013 called “A Restoration in Loyalty,” there has been a steep decline in consumer attachment to travel brands, with only 8 percent of respondents indicating that they...
Travel, at its core, is a business of providing an experience. What online travel marketers often neglect to realize is the “experience” of a customer is proportional to the engagement of a customer...
