Earning and retaining customer loyalty comes down to offering hyper-personalized experiences, which a wise marketer relies on data to do.
With growing acceptance and the focus on automation, customer experience, and enhanced communication, this may be the right time to consider incorporating a...
With growing acceptance and the focus on automation, customer experience, and enhanced communication, this may be the right time to consider incorporating a chatbot in your marketing. Consider the pros and cons.
With growing acceptance and the focus on automation, customer experience, and enhanced communication, this may be the right time to consider incorporating a chatbot in your marketing. Consider...
Steve Curtin clarifies the differences between customer service, the customer experience, and customer experience management in this short video about how to...
Steve Curtin clarifies the differences between customer service, the customer experience, and customer experience management in this short video about how to delight and retain customers.
Customer demand has shifted quickly and dramatically in the last few weeks. Now is the time to gather real-time feedback to see how you can help your customer...
Customer demand has shifted quickly and dramatically in the last few weeks. Now is the time to gather real-time feedback to see how you can help your customer base.
My colleagues and I have recently been writing about “The Path to CX Excellence,” and the importance of brands thinking differently about their customers’...
My colleagues and I have recently been writing about “The Path to CX Excellence,” and the importance of brands thinking differently about their customers’ experiences (CX). One point of view we share is that brands today need to think about customer experience as the key point of differentiation to successfully attract, retain, and grow long term customer relationships. How every brand can have best-in-class experiences and set itself apart is unique for each organization....
My colleagues and I have recently been writing about “The Path to CX Excellence,” and the importance of brands thinking differently about their customers’ experiences (CX). One point of view we share...
To leap-frog the competition, marketers need to help move beyond today’s world of batch and blast or basic personalization (messaging based on a few...
To leap-frog the competition, marketers need to help move beyond today’s world of batch and blast or basic personalization (messaging based on a few attributes). This requires breaking through a wall of complexity and making personalization possible on hundreds-to-thousands of attributes. Here is action plan to make the most out of micro-moments in doing so.
To leap-frog the competition, marketers need to help move beyond today’s world of batch and blast or basic personalization (messaging based on a few attributes). This requires breaking through a wall...
Evolving customer expectations mean you have to transform our business to be able to deliver more personalized experiences. The key to doing is is using data...
Evolving customer expectations mean you have to transform our business to be able to deliver more personalized experiences. The key to doing is is using data and intelligence tools to better understand what your customers need, want, and prefer.
Evolving customer expectations mean you have to transform our business to be able to deliver more personalized experiences. The key to doing is is using data and intelligence tools to...
Customers expect marketers to know them better than themselves. Find out what the four stages of marketing excellence are in order to help make this happen.
Episode 22 of On the Fly features Customer Services and Customer Experience Expert, Shep Hyken, with three ideas that will help you build relationships and...
Episode 22 of On the Fly features Customer Services and Customer Experience Expert, Shep Hyken, with three ideas that will help you build relationships and create a better CX even during periods of uncertainty.
Episode 22 of On the Fly features Customer Services and Customer Experience Expert, Shep Hyken, with three ideas that will help you build relationships and create a better CX even during periods of...
