For nine years running, JetBlue (the 7th largest airline in the U.S.) has scored top honors in customer satisfaction surveys of low-cost carriers by J.D. Power...
For nine years running, JetBlue (the 7th largest airline in the U.S.) has scored top honors in customer satisfaction surveys of low-cost carriers by J.D. Power and Associates. How does JetBlue keep its customers engaged, loyal and happy? A big focus for the airline is staying laser focused on the whole customer experience - from travel research and flight bookings to the airport check-in and post-flight experience. JetBlue's marketing team is focused on creating...
For nine years running, JetBlue (the 7th largest airline in the U.S.) has scored top honors in customer satisfaction surveys of low-cost carriers by J.D. Power and Associates. How does JetBlue keep...
Our roundup of noteworthy digital marketing insights, tips and trends from last week’s news: 1. Gaining Pinterest followers is as easy as 1-2-3 Social media...
Our roundup of noteworthy digital marketing insights, tips and trends from last week’s news: 1. Gaining Pinterest followers is as easy as 1-2-3 Social media marketers are mastering the tricks of the trade for Twitter, Facebook and LinkedIn, but when it comes to Pinterest, there’s great opportunity for brands to increase engagement with users. Here are a few strategies to gain more followers: Promote popular boards rather than your entire profile. Most people search for...
Our roundup of noteworthy digital marketing insights, tips and trends from last week’s news: 1. Gaining Pinterest followers is as easy as 1-2-3 Social media marketers are mastering the tricks of the...
The startling statistics — or others just like them — often make the rounds in marketing circles: In 1970, the average consumer was exposed to 500...
The startling statistics — or others just like them — often make the rounds in marketing circles: In 1970, the average consumer was exposed to 500 advertisements a day. In the early 1990s, that number had grown to 5,000. By some estimates, it now approaches 30,000 messages a day. Just as troubling, where consumers a half-century ago recalled 34 percent of commercials they'd seen, today they barely remember any. That's a serious problem for traditional marketers. The challenge...
The startling statistics — or others just like them — often make the rounds in marketing circles: In 1970, the average consumer was exposed to 500 advertisements a day. In the early 1990s, that number...
When it comes to evangelizing trends in digital marketing, the white noise on the Internet can be deafening. Every once in awhile, though, a remark rises above...
When it comes to evangelizing trends in digital marketing, the white noise on the Internet can be deafening. Every once in awhile, though, a remark rises above the din — leading, for marketers, to one of those "aha!" moments that encapsulate where digital marketing is today and where it's headed. Here are our favorites so far in 2014: Mobile's future is now 1. "Mobile is becoming not only the new digital hub, but also the bridge to the physical world. That’s why mobile will...
When it comes to evangelizing trends in digital marketing, the white noise on the Internet can be deafening. Every once in awhile, though, a remark rises above the din — leading, for marketers, to one...
We all know how hard it can be to make a long-term relationship work: from the challenge of remembering your partner’s favorite things to making sure to call...
We all know how hard it can be to make a long-term relationship work: from the challenge of remembering your partner’s favorite things to making sure to call just the right amount of times. For brands, doing great marketing is no different. Responsys commissioned a nationwide survey of more than 2,000 U.S. adults, which uncovered how brands can maintain long-term relationships with their customers and avoid unnecessary ‘breakups.’ Our research shows that consumers take the...
We all know how hard it can be to make a long-term relationship work: from the challenge of remembering your partner’s favorite things to making sure to call just the right amount of times....
Our roundup of noteworthy digital marketing insights, tips and trends from last week’s news: 1. Retail marketing: How technology is reinventing the shopping...
Our roundup of noteworthy digital marketing insights, tips and trends from last week’s news: 1. Retail marketing: How technology is reinventing the shopping experience as we know it “[Consumers] expect the in-store experience to match the convenience of online," writes Chris Donnelly, global managing director of Accenture Retail, who identifies the latest trends in merging the offline and online experience: Social-enabled tech: Retailers like Kiehls are helping customers make...
Our roundup of noteworthy digital marketing insights, tips and trends from last week’s news: 1. Retail marketing: How technology is reinventing the shopping experience as we know it...
Only 38 percent of marketing leaders have the technology to enable a complete view of an individual customer's interactions across multiple channels over time,...
Only 38 percent of marketing leaders have the technology to enable a complete view of an individual customer's interactions across multiple channels over time, according to the report “The Rise of the Customer Life-Cycle Marketing Systems,” by Forrester Research. Surprising? Not really, considering the proliferation of digital channels over the past few years and subsequent adoption of various technologies by marketers. Stitching together disparate technologies and processes...
Only 38 percent of marketing leaders have the technology to enable a complete view of an individual customer's interactions across multiple channels over time, according to the report “The Rise of the...
While the Super Bowl wasn't as exciting as we all had hoped (congratulations Seattle Seahawks on an excellent win), I loved seeing what brands did differently...
While the Super Bowl wasn't as exciting as we all had hoped (congratulations Seattle Seahawks on an excellent win), I loved seeing what brands did differently this year to appeal to the 96.9 million Super Bowl viewers. Some really interesting changes, including: Hashtags ruled as the main CTA with over 60% of the ads using some kind of #hashtag to keep the viewers engaged beyond 30-seconds. Brands aimed more for an emotional connection outside of trying to be funny. For the...
While the Super Bowl wasn't as exciting as we all had hoped (congratulations Seattle Seahawks on an excellent win), I loved seeing what brands did differently this year to appeal to the 96.9 million...
Our roundup of noteworthy digital marketing insights, tips and trends from last week’s news: 1. What skills gaps hold digital marketers back? The skills...
Our roundup of noteworthy digital marketing insights, tips and trends from last week’s news: 1. What skills gaps hold digital marketers back? The skills marketers need and actually have need some alignment, according to a survey from the Online Marketing Institute. The research shows that teams at marketing agencies and Fortune 500 companies alike lack crucial strengths needed to develop successful digital marketing campaigns — a challenge that threatens to hinder sales....
Our roundup of noteworthy digital marketing insights, tips and trends from last week’s news: 1. What skills gaps hold digital marketers back? The skills marketers need and actually have need some...
