Mobile marketing continues to be a critical strategy as statistics show how much consumers rely on their mobile devices to research, interact, and shop. According to Statista, there are over 3.5 billion unique mobile internet users. And, comScore noted that users spend an average of 69 percent of their media time on smartphones. Lastly, mobile devices will drive 80 percent of global internet usage as reported by Zenith.
With so much opportunity to reach your target audience, mobile marketing tops the marketing strategy list. However, it's not an absolute you will achieve success with your mobile marketing strategy. Many brands have made mobile marketing mistakes like these seven misses:
The first mobile marketing mistake is to not apply an optimization strategy to everything you do. While your website, social media content, and landing pages are optimized, there may be an area you forgot. And, that area is where you actually may be investing more money. That is, mobile ads. With the amount of money that goes into purchasing mobile ads, you want to make sure you optimize the content for maximum reach.
For mobile PPC ads, don't forget to optimize your ad copy, including using search ad device targeting. By providing mobile searchers with notification that your mobile site is optimized for iOS or Android, they will happily choose you to shorten their search.
While it seems obvious that you should check every link you use in your mobile campaign, brands often skip this task in the rush to launch. However, by not checking links, you defeat the purpose of your campaign. When users click on the links in your mobile campaign and they get an error message, you've just hurt your conversion rate and tarnished your reputation. Plus, if your competition has done their due diligence on mobile campaign links, then you may have just lost those conversions forever.
Always test your mobile campaigns links for dead pages and correct them before launching your mobile campaign.
Often, companies don't promote their mobile app as they could be. Instead, they think that the app's appearance in major app stores is enough. However, these companies are missing out on the opportunity to have more app users by not pitching their apps on mobile web pages, reminding users of the benefits of this app.
In reality, there are already thousands of similar apps in the app stores. No user wants to sift through all of them to find an app. They want the app to come to them and make it easy to download and use.
By adding the app to your mobile landing pages and then having it link directly to where users can download it, you'll be able to get more traction from your app investment while adding more brand value for the customer.
Everything about what you do on mobile has to be as easy as possible for the audience, but many companies still complicate things such as the opt-in process. At one point, the answer seemed to be to offer QR codes. However, that seems to be a mistake because it's still too complicated. Plus, this strategy assumes that consumers have a QR scanner on their phone or are willing to locate, download, and learn how to use one. Yet, it doesn't mean you have to forego the QR opt-in method.
Instead, keep the opt-in process simple for users. Offer an SMS opt-in as well as the QR one so that consumers have a choice for what they would like to use.
There is a false assumption among some companies that mobile marketing means limited content. Therefore, these companies tend to leave out critical information that customers are looking for when interacting with mobile platforms. This missing information includes specific direction on how to participate in a program or campaign event.
Don't forget to give the customer every incentive to participate. Give them social media buttons, links to landing pages, and even in-store signage with offline options to join in on what you want them to do. Additionally, make sure that the call to action clearly explains the value to the customer. That way, they understand the incentive for acting on what you are telling them to do.
Many companies are still putting their mobile marketing efforts in a silo. By doing so, they are losing opportunities to deepen the interaction and connection with customers and prospects. This can also mean lost conversions for those customers that may choose to take a unique journey to reach their purchase decision. When you put mobile marketing all by itself, there may be customers that don't want to close the deal on that channel. Instead, they may want to continue the journey on another channel.
Keep the conversation going by creating an omnichannel experience rather than just a mobile experience. Learn how to move traffic between your various touch points, including knowing what to say to influence their continued journey with your brand. Personalized messaging and easy access to the touch points can enhance this omnichannel experience.
Most of the mistakes related to compliance with privacy and data are by accident rather than disregard. This is because the laws are continually changing in terms of data, privacy, and security. Companies do not regularly review current laws related to mobile marketing tactics, such as email, unsolicited texts, and data storage. You don't want to incur fines and penalties. Also, it would be challenging to face a tarnished brand. It will take a long time for a company to recover from their lack of knowledge and respect for the mobile regulatory environment.
Instead, take the time to continually review the current regulations related to the information you can collect. This will effectively shape how you can interact with customers and prospects on this channel. This builds trust with your target audience, which is so important to today's omnichannel presence.
Now that you know which mistakes to avoid while planning your mobile campaign, don't forget about testing. Make sure your mobile sites and apps are fueling the buyer's journey with this our guide- Measure Up: Mobile Testing.