Crucial conversations

During our last meeting, Alan indicates us that book: "Crucial conversations".

Crucial Conversations The Book

Quite interesting, the difficulty being to practice.

Here is a summary: (right click on the image and then view image to enlarge)

crucial conversations summary

Comments:

Tx for sharing! I have read the book and it's very good. Like you said, putting this to practice is probably the hardest thing to do.

BTW, SLS also organises a Crucial Conversations instructor led class. I have heard very good feedback from 2 people that attended it.

Cheers, Marc

Posted by Marc Dierens on November 12, 2008 at 01:31 PM MET #

That looks interesting.

Posted by Mikael Gueck on November 12, 2008 at 07:49 PM MET #

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