Today's Twitter and Scoble Interview
By lskrocki on May 30, 2008
In addition to making it clear that there is a big difference between power use vs illegitimate use of the site and the sum of the impact of both, I appreciate Twitter's transparency about the site's stability issues. Basically, they have a lot of power advisers and the solution isn't necessarily something that throwing money at any one thing will solve -- it sounds like the primary wellness necessity is time and effort to work on laying the new foundation concurrent to maintaining the site and applying stop gaps in the meantime.
The overall user frustration is the duration of the stability issues. All I can say is, having been on projects where stability issues seem to linger on and on, there's almost always a small team of committed, exhausted people working their you-know-what's off who are far more disturbed by the issues than anyone else. Tho', I can't speak to the level of actual commitment going on behind the scenes at Twitter, of course, but let's hope that it's maximized. Time is their worst enemy at this point.
I still would rather work on a project in the hot seat than to work on something nobody cares about. Sending Twitter some get well soon vibes...