By user9141613 on Jul 16, 2009
Good Decisions Depend on Good Information - one executive said "To make
strong business decisions we should have the best, most timely information. If we don't have the correct information, we may make faulty decisions." (Outsell Inc., August 2008, "What Executives Think About Information Management")
The Information Services: Digital Libraries & Research team at Sun (previously known as SunLibrary) has been providing information services to Sun employees, teams and programs for about 15 years: digital content, information/knowledge sharing, research, information consulting, information organization, content evaluation/analysis, enterprise search, social networking and other information services.
The research services have gone from answering any and every business related question to focusing on deeper, more complex research for strategic business requests to integrating the information experts/researchers into key programs at the company to today where we focus on the strategic research as well as our pro-active research service (via our Research Blog). This shift began around 1996 in conjunction with providing more digital information services to employees so they could more easily get information on their own, when they need it (we had to wait for information providers and publishers to catch up to our need for web-based content).
Information experts have the ability to understand the organization's information needs and anticipate those needs based on a keen pulse we have on the business and how integrated we are to teams across the organization. With that, we've created a Research Blog where we are sharing research results from key requests as well as conducting research pro-actively on topics that we know are important to Sun's business.
It is critical for employees to have access to quality information to drive their learning, business decisions and to stay competitive. What we've said for years is: Content + Research + Technology = Knowledge, Innovation, and Effectiveness = REVENUE.
From the Special Libraries Association blog, a member was interviewed about research skills. Here is what the interviewer, Chris Kennealy, author and journalist, said: "... discovered that there’s more to research on the Web than just “Google-ing.” (read the full post and access the interview here)
We have been thrilled to offer these research and information consulting services at Sun and see the impact of information to Sun's business - information is our passion!