By leroyk on Jun 09, 2008
Well I knew better than to count my chickens before they hatched. Last week I blogged on how my luggage made what I would consider a difficult trip. Two airlines with 8 hours a down time in a airport. That worked so well. So this week, I had a simple trip to Dayton from Dulles. What can go wrong on a 1 hour non connection flight ?
Pretty much everything concerning luggage. I get to Dayton and the luggage belt has stopped again and people are hovering, looking for their bags. Turns out the airline did not put 30% of the passenger bags on board. We all made our way to the luggage office to file our claims.
The airline at least knows my bag never left Washington. That is kind of sort of comforting. But they cannot tell any of us when they will ship the remaining bags. They will not commit. Will not take any action. It would have been nice even if they just talked positively and firmly even though they had no clue. Nothing. No help. No information.
So now everyone is upset. The majority of us have meetings the next morning and nothing to wear. Should we shop ? Will the bags show up ? Nothing back from the counter people. They recommend calling the 800 number.
The 800 number was even worse. An automated voice system that just does not work. After 3 tries it rolls over to a real person. This person can only read a script and I think they are a half world away. So you know there is nothing they can do to help you. Every time you call, three times total, I had to wait for at least 20 minutes. Make sure the cell phone is charged.
The phone call was interesting. It goes like this. We value your elite status with us. I see you are calling regarding a "insert baggage type here" black bag. No natural sound. It is forced. Like the worst automated systems of the 80's. No matter what question you ask, you get zero information that you can use. Like a flow chart they clearly are not free to think outside of the script. So frustrating.
At one point a lady asked me if I had internet access. I tell her no because I am shopping for clothes, that I may not need since you cannot tell me if my bag will show up or not. How am I going to have internet access in a clothing store ? Essh.
I know when I fly home they will have to pry that bag from my cold dead hands before they take it from me.
If FedEx can track my package anywhere on the planet why can't the airlines track bag the same way ?