By leroyk on Sep 25, 2008
I week ago, I wrote about how my bankrupt airline of choice ruined my luggage. You know it was wear and tear. Well I stopped by the Tumi store since I paid quite a bit for this piece of luggage. They toke my bag, repaired and shipped it back to me in 7 days. All for 25.00 which covered shipping two directions. Now that is service. Fast, did what they promised. I would pay for another Tumi bag any day.