Drive thru design
By leroyk on Oct 19, 2007
Ok, I admit that I frequent drive thru which explains my need to do cardio till I drop. But this weekend I did I quick run through a California fast food chain. I encountered something that made me say "what were they thinking".
So I have seen single lines, multiple lines up to 4, folks working a single line outdoors to speed up the process. But I have never seen a single line split in two so multiple people can order at the same time and then collapse back into a single line after the dual boxes and menu boards.
Now it seem like it should speed things up a bit. But the same person was taking orders for both boxes and thus the dual line was single threaded anyway. Once the people gave their order they randomly rejoined the line. As I watched people cut each other off in the rejoin process it seemed like there was just way too much stress created to order some nuggets.
Then the employees must figure out which order the cars are in because you do not rejoin the combined line in the same order you placed you requests.
Only have seen one this style. So maybe this was a beta. Lets hope so.
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