Thursday Feb 07, 2013

Caught in the act!

BustedSometimes when troubleshooting issues, the exact cause of the issue may be difficult to find.  You may run across an error appearing in the log file.  But it may not have enough information about what went wrong...or how it might happen again.  So you can turn on tracing and watch the output, but if you don't know when the error may happen, you may have to sift through a lot of trace logs to find the spot of the error.  That's where Event Trap tracing comes it.

Event Trap tracing allows you to specify keywords for content server to look for as it's writing out tracing in the server output.  If that keyword is found, all of the tracing in the buffer at that time will be sent to a separate event tracing output file.  So now you have a nice slice of tracing activity at the exact moment the particular keyword (based off error message or such) is hit. In addition, a thread dump from the JVM can be obtained at the same time to capture all of the thread activity as well. By default, the keyword is Exception so that every exception is captured this way.  

Event Trap Settings

 By default, the log files can be found in the <content server instance directory>/data/trace/event directory or they can be viewed in the browser by clicking on the 'View Event Output' link.

Monday Dec 10, 2012

Expanding on requestaudit - Tracing who is doing what...and for how long

One of the most helpful tracing sections in WebCenter Content (and one that is on by default) is the requestaudit tracing.  This tracing section summarizes the top service requests happening in the server along with how they are performing.  By default, it has 2 different rotations.  One happens every 2 minutes (listing up to 5 services) and another happens every 60 minutes (listing up to 20 services).  These traces provide the total time for all the requests against that service along with the number of requests and its average request time.  This information can provide a good start in possibly troubleshooting performance issues or tracking a particular issue.  

>requestaudit/6 12.10 16:48:00.493 Audit Request Monitor !csMonitorTotalRequests,47,1,0.39009329676628113,0.21034042537212372,1
>requestaudit/6 12.10 16:48:00.509 Audit Request Monitor Request Audit Report over the last 120 Seconds for server wcc-base_4444****
requestaudit/6 12.10 16:48:00.509 Audit Request Monitor -Num Requests 47 Errors 1 Reqs/sec. 0.39009329676628113 Avg. Latency (secs) 0.21034042537212372 Max Thread Count 1
requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 1 Service FLD_BROWSE Total Elapsed Time (secs) 3.5320000648498535 Num requests 10 Num errors 0 Avg. Latency (secs) 0.3531999886035919

requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 2 Service GET_SEARCH_RESULTS Total Elapsed Time (secs) 2.694999933242798 Num requests 6 Num errors 0 Avg. Latency (secs) 0.4491666555404663
requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 3 Service GET_DOC_PAGE Total Elapsed Time (secs) 1.8839999437332153 Num requests 5 Num errors 1 Avg. Latency (secs) 0.376800000667572
requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 4 Service DOC_INFO Total Elapsed Time (secs) 0.4620000123977661 Num requests 3 Num errors 0 Avg. Latency (secs) 0.15399999916553497
requestaudit/6 12.10 16:48:00.509 Audit Request Monitor 5 Service GET_PERSONALIZED_JAVASCRIPT Total Elapsed Time (secs) 0.4099999964237213 Num requests 8 Num errors 0 Avg. Latency (secs) 0.051249999552965164
requestaudit/6 12.10 16:48:00.509 Audit Request Monitor ****End Audit Report*****

To change the default rotation or size of output, these can be set as configuration variables for the server:

RequestAuditIntervalSeconds1 – Used for the shorter of the two summary intervals (default is 120 seconds)
RequestAuditIntervalSeconds2 – Used for the longer of the two summary intervals (default is 3600 seconds)
RequestAuditListDepth1 – Number of services listed for the first request audit summary interval (default is 5)
RequestAuditListDepth2 – Number of services listed for the second request audit summary interval (default is 20)

If you want to get more granular, you can enable 'Full Verbose Tracing' from the System Audit Information page and now you will get an audit entry for each and every service request. 

>requestaudit/6 12.10 16:58:35.431 IdcServer-68 GET_USER_INFO [dUser=bob][StatusMessage=You are logged in as 'bob'.] 0.08765099942684174(secs)

What's nice is it reports who executed the service and how long that particular request took.  In some cases, depending on the service, additional information will be added to the tracing relevant to that  service.

>requestaudit/6 12.10 17:00:44.727 IdcServer-81 GET_SEARCH_RESULTS [dUser=bob][QueryText=%28+dDocType+%3cmatches%3e+%60Document%60+%29][StatusCode=0][StatusMessage=Success] 0.4696030020713806(secs)

You can even go into more detail and insert any additional data into the tracing.  You simply need to add this configuration variable with a comma separated list of variables from local data to insert.

RequestAuditAdditionalVerboseFieldsList=TotalRows,path

In this case, for any search results, the number of items the user found is traced:

>requestaudit/6 12.10 17:15:28.665 IdcServer-36 GET_SEARCH_RESULTS [TotalRows=224][dUser=bob][QueryText=%28+dDocType+%3cmatches%3e+%60Application%60+%29][Sta...

I also recently ran into the case where services were being called from a client through RIDC.  All of the services were being executed as the same user, but they wanted to correlate the requests coming from the client to the ones being executed on the server.  So what we did was add a new field to the request audit list:

RequestAuditAdditionalVerboseFieldsList=ClientToken

And then in the RIDC client, ClientToken was added to the binder along with a unique value that could be traced for that request.  Now they had a way of tracing on both ends and identifying exactly which client request resulted in which request on the server.

Monday Sep 24, 2012

Configuring trace file size and number in WebCenter Content 11g

Lately I've been doing a lot of debugging using the System Output tracing in WebCenter Content 11g.  This is built-in tracing in the content server which provides a great level of detail on what's happening under the hood.  You can access the settings as well as a view of the tracing by going to Administration -> System Audit Information.  From here, you can select the tracing sections to include.  Some of my personal favorites are searchquery,  systemdatabase, userstorage, and indexer.  Usually I'm trying to find out some information regarding a search, database query, or user information.  Besides debugging, it's also very helpful for performance tuning.

One of the nice tricks with the tracing is it honors the wildcard (*) character.  So you can put in 'schema*' and gather all of the schema related tracing.  And you can notice if you select 'all' and update, it changes to just a *.  

To view the tracing in real-time, you simply go to the 'View Server Output' page and the latest tracing information will be at the bottom. This works well if you're looking at something pretty discrete and the system isn't getting much activity.  But if you've got a lot of tracing going on, it would be better to go after the trace log file itself.  By default, the log files can be found in the <content server instance directory>/data/trace directory. You'll see it named 'idccs_<managed server name>_current.log.  You may also find previous trace logs that have rolled over.  In this case they will identified by a date/time stamp in the name.  By default, the server will rotate the logs after they reach 1MB in size.  And it will keep the most recent 10 logs before they roll off and get deleted.  If your server is in a cluster, then the trace file should be configured to be local to the node per the recommended configuration settings.

If you're doing some extensive tracing and need to capture all of the information, there are a couple of configuration flags you can set to control the logs.

#Change log size to 10MB and number of logs to 20
FileSizeLimit=10485760
FileCountLimit=20

This is set by going to Admin Server -> General Configuration and entering them in the Additional Configuration Variables: section.  Restart the server and it should take on the new logging settings. 

Update - Sept. 27, 2012

 Kevin Smith has a nice blog post that describes some of these trace sections in detail.

Thursday Dec 30, 2010

Page debugging got easier in UCM 11g

[Read More]
About

Kyle Hatlestad is a Solution Architect in the WebCenter Architecture group (A-Team) who works with WebCenter Content and other products in the WebCenter & Fusion Middleware portfolios. The WebCenter A-Team blog can be found at: https://blogs.oracle.com/ ateam_webcenter/

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