By Jorge Sanchez Coloma on Jun 09, 2010
Twitter is over capacity too. It means all services (SaaS or web2.0 like you want to say) could have issues, big or small, permanent or temporal, long ones or picks of work load. But it only show you there are many work, design and human capacity on this services after all.
It's not easy at all. I've seen Google, Yahoo, shares markets, super markets, retail and banks business, all at the same issue. Sometimes even it means just communications problems, it was not related with services or servers, but anyway customers and brand issues at the end.
But of course, that customers with internet culture knows what it could be happened back office and they can select between useful services and good design/develop and so even going ahead of this kind of issues. Don't desperate, but don't be shy !
Good luck my dear Twitter !
Enjoy and have Fun !!!