If you have a
technical background, why should you choose a career in support?
We have invited Serban to answer these questions and
to give us an overview of one of the biggest technical teams in Oracle Romania.
He’s been with Oracle for 7 years leading the local PeopleSoft Financials &
Supply Chain Support team. Back in 2013 Serban started building a new support
team in Romania – Fusion HCM. His current focus is building a strong support
team for Fusion HCM, latest solution for Business HR Professionals from Oracle.
The solution is offered both on Premise (customer site installation) but more
important as a Cloud offering – SaaS.
So, why should a technical person choose Software Support
over other technical areas?
“I think it is mainly because of the high level of technical
skills required to provide the best technical solutions to our customers.
Oracle Software Support covers complex solutions going from Database or
Middleware to a vast area of business applications (basically covering any
needs that a large enterprise may have). Working with such software requires
very strong skills both technical and functional for the different areas, going
from Finance, Supply Chain Management, Manufacturing, Sales to other very
specific business processes...