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Employee Spotlight: Jelyn A., Cloud Analyst, CX Sales Cloud Resources

"When cultivating diverse and inclusive spaces, one must ensure they are safe, respectful, and supportive enviornments." -Jelyn A., Cloud Analyst, CX Sales Cloud Resources

Jelyn’s Oracle career started as part of the June 2017 Class Of program in Austin, Texas, where she began working as a customer success manager. She attended a Historically Black College and University, Clark Atlanta University (CAU), studying mass media.

From the very beginning, Jelyn leveraged her media skills and led a few cool initiatives and activities. “I created a monthly hub newsletter that highlighted the people and accomplishments inside of the Oracle Austin CSM hub. This was my way of getting to know everyone and making work more ’fun.’” The newsletter was such a success that her leadership took notice and expanded it across other hubs. She added, “I also was interviewed and featured in the diversity and talent acquisition Class Of recruitment video.”

As time went on at Oracle, Jelyn realized that she wanted to have more face-to-face client engagement, so she transferred into North American Applications Consulting (NAAC) first as a customer experience (CX) cloud analyst and now in her current role as cloud analyst in the change navigation (change management) practice.

Jelyn’s middle class, blue-collared, Christian family upbringing in Chicago helped her “refine and polish” her voice while learning what it meant to be a proud black woman. She attended a predominately white, all girls, and Catholic high school. And throughout her years in high school, she learned what it felt like to be the only black person in a room.

Additionally, she learned to not allow that to deter her from having a voice and participating in school activities. In fact, “I was an on–air radio personality for one of the top radio stations in the Chicagoland area.” It was during her senior year of high school that she decided that she wanted to attend a Historically Black College and University and decided on CAU. It was there where she began to expand her network and found herself continuously immersed in black excellence.

“I am passionate about people and purpose,” Jelyn added. She is energized when she is in a position to help others succeed and/or find their purpose. “I love networking and connecting other people. I like to think of myself as an advocate for all.”

Throughout her career journey, Jelyn compiled five principles for achieving success.

  1. Be authentic: I am a firm believer in embracing all aspects of people, including weaknesses and quirks. When being authentic you must be vulnerable, humble, honest, and willing to let go of the perfect image.
  2. Be directionally accurate: This is something I learned from an Oracle executive. I’ve had people tell me that I come off as if I have everything figured out and I am quick to laugh and dispute that statement. Sometimes we focus so much on having the perfect plan that we stand in the way of our own progress.
  3. Listen to understand rather than to respond:The key to success in any relationship is good communication, but most of us are not taught the fine art of really listening to another person. Taking the advice to listen to understand instead of to reply is very important in relationships with coworkers, partners, parents, and anyone else in your life.
  4. Network: As the old saying goes, “It takes a village…” Expanding your network is ideal when wanting to achieve success. If it wasn’t for my support system (composed of friends, family, and coworkers) I wouldn’t be where I am today.
  5. Be an advocate: Support and celebrate those around you. No one likes someone who ALWAYS has their hand out and is focused solely on themselves.

Asked about her diversity and inclusion philosophy, Jelyn said, “When cultivating diverse and inclusive spaces, one must ensure they are safe, respectful, and supportive environments.” Additionally, she believes it’s important to understand, educate, and celebrate the intersectionality of diversity and inclusion. An intersectional approach that reaches all facets of life is often more fruitful. Put another way, the very act of naming or categorizing group identities has the paradoxical effect of excluding or downplaying other intersecting identities of the individual members of that group.

Finally, when asked about her thoughts on this month’s recognition of Black History Month, Jelyn said, “There are many different ways to celebrate BHM. While working at Oracle I’ve volunteered for different community service projects, participated in local parades, and attended various events hosted by ABLE (African-American Business Leaders for Excellence Employee Resource Group).”

Celebrating Black History Month at Oracle means educating Oracle employees while honoring the important contributions and achievements of African Americans. “Black History isn’t just about all the bad times we’ve been through. It’s also about integrity, leadership, and determination. It’s about showing your true character and being proud of it!”

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