For the last eight years, JCC (the name Juan prefers), has been leading the Global Risk Management practice for Advanced Customer Services for Latin America, Oracle. He assures consulting and advanced customer service bids are developed with a consistent level of quality, an acceptable level of risk, and success in delivery.
Of his responsibilities, he says, “This includes the evaluation and recommendation of bid proposals for large and complex professional services deals across all areas of commercial risk, including business terms, solution structures, and cost estimates. Once they are in execution, my group conducts delivery reviews to support a successfully execution.”
He has more than 20 years of international experience selling, implementing, and supporting sophisticated information technology solutions with global high tech organizations. JCC considers himself a leader and strategic thinker who thoroughly understand the service business, from the conceptual definition to infrastructure implementation to onsite operation and remote cloud services.
“Prior to Oracle, I worked for Sun Microsystems for more than 15 years and fulfilled different roles,” he recalls. “While at Sun, I was part of the core team that established Sun’s presence in the prominent Latin American markets, including Venezuela, Argentina, Colombia, Mexico, and Brazil.” These different roles gave him the deep experience and understanding of the LAD market and the services business, which he still uses every day.
JCC was born and raised in Venezuela and graduated from Simon Bolivar University of Caracas with a degree in computer engineering and a graduate degree in Ingenieria Empresarial (equivalent to an MBA). More than 20 years ago, he immigrated to the California Bay Area, where he now lives with his wife and two college girls and enjoys outdoor activities such as hiking and biking. JCC is also an avid golfer.
Five principles for leadership success
He is passionate about coaching, giving advice, and sharing his experience and knowledge so other can leverage it. “I have made many mistakes and at times I struggled in my career; in some cases I learned the hard way. Others can benefit from that,” he says.
Throughout his career journey, JCC offers five principles for successful leading and managing:
Celebrating our differences
As for his diversity-and-inclusion philosophy, JCC says, “We should accept each other and celebrate our differences. It is easier said than done since we all have biases, our egos, and our values that we got from our families and culture. It requires awareness, growing, evolving, and changing. It is an endless journey.” JCC also advocates getting involved and active in this interesting and challenging times in the Americas. “Support tolerance, diversity, and equality.”
As far as offering career advice, JCC adds, “This might sound cliché, but you should do your job as best as possible; with quality, meeting your deadlines, and managing the expectations with your manager and business associates. The references and a job well done will be your passport that will open doors to many great opportunities.”
Finally, when asked about his thoughts on recognizing National Hispanic American Heritage Month at Oracle, JCC reflects on his role as the Oracle Latinos Alliance Employee Resource Group Chair and a Hispanic, “This month is a great opportunity to highlight and make people aware of the Latinos and their allies’ contributions; the family values associated with our culture, (and) the available talent inside and outside Oracle.”
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