Solaris Desktop Summit - Day 3

Well survived the first few days and so got time to play in the 3rd day developing user types. Found it really interesting, trying to get inside the user's skin so to speak. \*SMB Sys Admin\* We even turned up a few interesting ideas on Small and Medium sized business System Admin. Basically this person has been sucker punched, is under pressure, would be happy if it weren't for his/her users and generally is not in a good spot. So anything we can do to make their lives easier is good news. Couple of really simple ideas: 1. Login Changes --- lots of users can't login for pretty silly reasons. Help by adding additional info in the login screen or accessible from it. So when a fail to login happens check if cap locks is on and report it. We know what the IP is so make this available for the sys admin to easily find. Often network issues stop login, have a network status indicator, green good to go, red in trouble. 2. System logs --- boy all over the map. At least make it easier to view them all with a log viewer. Second phase would be parse the data in some way to extract meaningful error messages and also provide links to online documentation from the error. Small steps, just get the viewer - next phase would be to see which are the most critical logs and at least get their error info extracted in a way the sys admin can use. \*User Centric Design\* Plenty of other groups looked into the developer, the mobile user, knowledge worker and transaction worker. All the write ups are up on the twiki. What I'd really like to see is us collectively moving to a much more user centric design process. I think Frank Ludolph and the XDesign team have planted the seeds so I'd like to see us take this forward for our key user types [Sys Admin for SMB and Developers]. Would be fun to develop these user personas with input from real users. Here's a few photos from the summit with me sending everyone to sleep:
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