The National Australia Bank has lost another customer

Ok, so if you read the previous post you'll know that right now J and I and in Italy (to be followed by France and the UK). We got a new visa card especially for the purpose of travelling, and I told the bank while applying for it that it was for, you guessed it, use overseas on a holiday. We thought we'd head off to the Pantheon tonight for dinner, and stopped on the way to get some cash from a bancomat only to be told that our card was invalid for overseas transactions. WTF?? Ok, tried another bancomat, different bank, same deal. Back to the YWCA where we're staying while in Roma, get the other NAB visa card and try it. No dice. By now I am furious. We have not had any contact from the bank advising us that they were going to put a lock on either card, or even to ask whether we knew that the cards were being used overseas. When I tried to call the support number I got the "Go away and call during bank business hours" message. Not what I expected from one of Australia's Big 4 banks. It is a good thing that we have other funds available to us (savings) otherwise J and I would be really, really up the creek. Ok, I know it is probably "just" their automatic fraud and theft prevention system kicking in (12 days too late if so!) but the bank does have my contact details, they could have attempted to contact me. They did not. What do I have to do? tell the bank our precise itinerary and expected daily spending amount? I don't think so! J's parents had recommended that we tell the NAB that we would be going overseas etc, and I did actually do that. I am still going to let the NAB know just how unhappy I am with their actions. With any luck I'll be able to get the cards unlocked with a phone call on Monday. I had been thinking about keeping the card after the holiday, but now there is no chance of that whatsoever. The NAB has lost me as a customer.
Comments:

2 words: credit union. i've withdrawn cash from machines across asia, europe and north america. no stuffing about. none of the stupid fees the banks charge. they aren't \*set up\* to make a profit - it all goes back into lower charges, etc.

Posted by pwl on May 31, 2005 at 04:28 AM EST #

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I work at Oracle in the Solaris group. The opinions expressed here are entirely my own, and neither Oracle nor any other party necessarily agrees with them.

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