By Jj Mahe -Oracle on May 18, 2009
Watch the video.
ASR 2.x offers for free the opening of service requests upon hardware failure self-detection, on a list of qualified systems, as long as they are covered by a support contract or under warranty.
1. Understanding the architecture
Here is a schema of the relationships between the ASR components :
(Source : Sun Auto Service Request for Systems User Guide)
In order to get the maximum out of the tools in STB 1.0, ServiceTags and Explorer, it's highly recommended to install Sneep prior to STB, on these platforms where the Serial Number is not electronically available.
Sneep store the SN in the EEPROM, making it persistent form one OS install to another.
Another detail I wanted to mention is about Explorer : the way STB 1.0 replace the older version removes the crontab entry if any. You will have to run explorer -g post-install, or save the line pre-isntall and put it back post-install. Better to be aware of this side effect than understand that explorers are not automatically sent back to Sun.
Where are going all these registrations has been an open question for a long time !
Only little time ago, some scientists, after days and days spent on advanced investigation tools like Google and others, finally found out the answer to this question that existentialists, in their time of glory, could have enjoy discuss in their passionate manifests !
And then you'll understand that my emotion is great while I'm going to tell you this story, one of these rare things that could save system administrator lives and by extension, all Sun Microsystems product users, world wide !
Of course, the apparent simplicity of the solution, once you know it, could make doubtful people doubt even more. I'll encourage them to try it by themselves, because as man knows : "seeing is believing !".
So, Dear visitor of this modest blog, now is the time of the revelation that you're waiting for : the registrations from these Sun products install wizard are going to ...
Finally, the theme of this blog became meaningful : GREEN as ecology, as eco-responibility.
Here is my first post in the Eco-Resp category, beginning my participation into an eco-responsibility initiative driven by employees.
Unfortunately, I cannot say much at this moment, just I'll be more involved in projects around innovation and development of general use solutions.
Technology is there, but real usage is still confidential : we want to propose new concepts and lead changes.
I'll be back soon on this topic, source of big challenges !
Sun Inventory, the portal offering a free asset management tool for your Sun products, can be used as a collaborative platform between customers and service providers.
Let's talk about a company named A [original, isn't it ?] giving the maintenance of its servers to a service provider named SP [inspired !].
An employee of A will create a first team in Sun Inventory then will invite a sysadmin from SP.
SP has another customer named B [surprise !!!] where the inventory is also managed through a common team of B and SP :
From SP point of view, being member of 2 teams, Sun Inventory gives a unique access to A and B assets and will make easy by example the reporting on software versions installed on the servers :
For A and B, Sun Inventory allow smooth and accurate communication and improve the collaboration with SP regarding the status of their respective assets.
Both teams are well separated and A will never be able to see B's.
I think that this is a very good point for Sun Inventory.
Sun Inventory keeps track of your system serial numbers.
Here is how to take advantage of this functionality in 3 screenshots.
The serial numbers are gathered by the servicetags agents either directly from the platform resources, either from SNEEP, a tool storing the SN in the EEPROM and retrieving it with a simple command.
After the registration in your inventory, you visualize the informations after a click on the triangle at the left of a given gear :
If it's not fitting your needs, you can enter your own value on the following dialog box, poping up after a click on More Information :
Finally, with the reports, you can load a CSV file in a spreadsheet :
Sun Inventory takes in account progressively all software aspects of the management of your assets.
Sun developped a standard installation process named EIS, for Sun engineers and partners at customer site, which one comes as a scripts, tools and patches repository on a dvd, the EIS-DVD.
The last version of this dvd, the 3.5.1, makes easy and straightforward the deployment of servicetags packages, the Explorer last version, the 5.11, and some other useful tools.
Of course, as all the recent Sun software, the EIS-DVD registers its own ServiceTag.
Thanks to Sun Inventory, you are able to track EIS version on your servers :
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