By jimgris-Oracle on Jul 05, 2009
When you screw up, just apologize and fix the problem. Fast. That`s what Katharine Weymouth, the publisher of the Washington Post, did today. After an initial misfire, she apologized and took full responsibility for her paper`s offer to sell access to political contacts and Post reporters at private events. This was an obvious marketing and communications mistake that would have compromised the credibility of her company`s most valuable asset -- the newsroom. Hey, everyone`s human. But the apology was necessary, and the taking of responsibility at the top is rare and refreshing. It will be interesting to see the media digest this issue since the field has been under significant pressure in recent years. More background here and here.
Lesson: apologize and fix it fast. And remember, credibility is earned from the bottom up, not the top down.