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Learn how JD Edwards empowers your organization to innovate in the business reality of a digital economy.

The JD Edwards EnterpriseOne Accreditation path is now live!

Kem Butler
Product Strategy Director

By Kathie Simpson | Oracle Senior Principal Proactive Support Engineer

The
Accreditation program series is designed to help Oracle customers increase their expertise
with My Oracle Support core functions and build their skills to better leverage
product solutions, tools, and knowledge. The program is targeted to customers
and partners who actively use My Oracle Support and Oracle products, including JD Edwards EnterpriseOne. The content is focused on building skills around best practices,
recommendations, and tools enablement. The EnterpriseOne path will help you to
stay informed, find answers and make use of available tools when working on
EnterpriseOne projects or diagnosing issues.

A
user may choose to pursue My Oracle Support Accreditation for some or all of
these reasons: 

  • Fully leverage
    support  capabilities delivered in My Oracle Support (MOS) - You've been using MOS and want to be sure you are taking advantage of the
    core functions in your business. The Level 1 Accreditation for My Oracle
    Support will refresh and test your skills for this.
  • Fully leverage
    EnterpriseOne capabilities - You've been using MOS actively and want to be sure you are taking advantage of EnterpriseOne-specific tools
    and resources to work more efficiently and proactively. The Level 2
    Accreditation for EnterpriseOne will refresh and test your skills for this.
  • Add best
    practices to your feature knowledge – the accreditation modules focus on
    specific business examples of the features (including things like stay
    informed, implementations, patching, etc.) to help you understand how/when to
    use them, including easy-to-implement suggestions that can enhance the value of
    the feature.
  • Take advantage of
    product expertise - the use cases, examples, and user types come directly from
    the Support team's product knowledge and experience in working with customers.
  • Efficiency with
    Oracle tools - spend time on your primary business role and accomplish your
    tasks more quickly. You have to get as much done each day as you can and want
    to streamline your process. This is our focus when developing the paths and
    content.
Start
with the "My Oracle Support Accreditation - Series Index" (Doc ID 1583898.1)
to launch the "My Oracle Support Accreditation Series - Level 1 My Oracle
Support" (Doc ID 1579751.1)
which focuses on My Oracle support core functions such as Support Identifiers
and Service Request best practices. 
When you've completed the Level 1 path,
please continue on to the "My Oracle Support Accreditation Series - JD
Edwards EnterpriseOne" (Doc ID 1625633.1)
to refresh your working knowledge and become accredited for EnterpriseOne on
these topics:
  • Staying Informed
    about EnterpriseOne
  • EnterpriseOne
    Support Tools Overview
  • Troubleshooting
  • Install, Upgrade
    and Migrate
  • Patching
  • Globalizations
  • Investigating
    Performance Issues
  • Additional Tools
    and Resources 

Note:
There is no cost associated with any of the My Oracle Support Accredited
courses or exams. All accreditation content is provided as part of your support
plan.


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