Wednesday Jul 02, 2014

The JD Edwards EnterpriseOne Accreditation path is now live!

By Kathie Simpson | Oracle Senior Principal Proactive Support Engineer

The Accreditation program series is designed to help Oracle customers increase their expertise with My Oracle Support core functions and build their skills to better leverage product solutions, tools, and knowledge. The program is targeted to customers and partners who actively use My Oracle Support and Oracle products, including JD Edwards EnterpriseOne. The content is focused on building skills around best practices, recommendations, and tools enablement. The EnterpriseOne path will help you to stay informed, find answers and make use of available tools when working on EnterpriseOne projects or diagnosing issues.

A user may choose to pursue My Oracle Support Accreditation for some or all of these reasons: 

  • Fully leverage support  capabilities delivered in My Oracle Support (MOS) - You've been using MOS and want to be sure you are taking advantage of the core functions in your business. The Level 1 Accreditation for My Oracle Support will refresh and test your skills for this.
  • Fully leverage EnterpriseOne capabilities - You've been using MOS actively and want to be sure you are taking advantage of EnterpriseOne-specific tools and resources to work more efficiently and proactively. The Level 2 Accreditation for EnterpriseOne will refresh and test your skills for this.
  • Add best practices to your feature knowledge – the accreditation modules focus on specific business examples of the features (including things like stay informed, implementations, patching, etc.) to help you understand how/when to use them, including easy-to-implement suggestions that can enhance the value of the feature.
  • Take advantage of product expertise - the use cases, examples, and user types come directly from the Support team's product knowledge and experience in working with customers.
  • Efficiency with Oracle tools - spend time on your primary business role and accomplish your tasks more quickly. You have to get as much done each day as you can and want to streamline your process. This is our focus when developing the paths and content.
Start with the "My Oracle Support Accreditation - Series Index" (Doc ID 1583898.1) to launch the "My Oracle Support Accreditation Series - Level 1 My Oracle Support" (Doc ID 1579751.1) which focuses on My Oracle support core functions such as Support Identifiers and Service Request best practices. 
When you've completed the Level 1 path, please continue on to the "My Oracle Support Accreditation Series - JD Edwards EnterpriseOne" (Doc ID 1625633.1) to refresh your working knowledge and become accredited for EnterpriseOne on these topics:
  • Staying Informed about EnterpriseOne
  • EnterpriseOne Support Tools Overview
  • Troubleshooting
  • Install, Upgrade and Migrate
  • Patching
  • Globalizations
  • Investigating Performance Issues
  • Additional Tools and Resources 

Note: There is no cost associated with any of the My Oracle Support Accredited courses or exams. All accreditation content is provided as part of your support plan.


Thursday Apr 17, 2014

Get The Goods From The Source – Fast, Efficient, Accurate.

Lyle Ekdahl
Senior Vice President General Manager, Oracle’s JD Edwards

Oracle’s JD Edwards has a vibrant, thriving eco-system, and for that we are thankful! This eco-system is a community of passionate, energized people and organizations that are eager to share their knowledge, resources, ideas and solutions with the market. We believe our community is unique and we truly consider ourselves a family. We hope you have experienced the benefits of being part of this family.

Thanks to each of you who contribute to the community in so many ways. We recognize there is an extraordinary power and value that comes from the networking and sharing that occurs between so many of you. We want to do our part to ensure the community has the most up to date news, information and resources available directly from the source – Oracle JD Edwards.

It is with great please that I announce the launch of Oracle’s JD Edwards Resource Library.

The JD Edwards Resource Library organizes content, gives users access to training, documentation, and information on JD Edwards’s products, and provides links to relevant information on www.oracle.com, www.runjde.com, www.upgradejde.com, and the Oracle University site.  By providing content in this fashion, we aim to improve your efficiency and minimize the risk associated with using 3rd party sites to find functional and technical information that may or may not be accurate and current. We invite you to use the source you can trust, Oracle’s JD Edwards Resource Library.

The content is well organized and users will enjoy a new level of ease in locating just what they need. I encourage each and every one of you to spend a few minutes exploring the JD Edwards Resource Library so that when the need for information arises, you will know where to go and how to find what you need.

Be sure to note that we now provide our current product data schemes for our latest releases, free net change training videos, release net change reporting, product documentation that is easily searchable, and much more.

This truly is a one stop for those resources that fall outside the realm of the powerful My Oracle Support web site. When used in combination with My Oracle Support’s website, the JD Edwards community can rest assured that they have the information, resources and tools required to gain the highest value from Oracle’s JD Edwards solutions.

About

Welcome to the JD Edwards Blog. Post are contributed by the JD Edwards strategy and development teams, covering a broad range of topics. The goal of the blog is to create opportunities for information and idea sharing, to engage JD Edwards customers/users, partners, and Oracle employees in conversation, the spirit of improving the experience and effectiveness of all that participate in the community. Both EnterpriseOne & World products are fair game for blog topics. Topics will cover functional, technical, business topics,but it is not the intent of this blog to provide "support" activities and those discussions will be best served via My Oracle Support or Oracle Mix. We invite your comments and feedback, and look forward to lively conversation.

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